How To Fix DP_SHARED178 - Payment Service Provider not determined or not active. PSP: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 178

• Message text: Payment Service Provider not determined or not active. PSP: &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED178 - Payment Service Provider not determined or not active. PSP: &1 ?

  The SAP error message DP_SHARED178 indicates that the Payment Service Provider (PSP) specified in the system is either not determined or not active. This error typically occurs in the context of payment processing, particularly when integrating with external payment service providers.
  Cause:
  
  PSP Not Configured: The specified Payment Service Provider (PSP) is not configured in the SAP system.
  Inactive PSP: The PSP is configured but is marked as inactive.
  Missing Configuration: There may be missing or incorrect configuration settings related to the payment method or the PSP.
  Incorrect Payment Method: The payment method being used may not be linked to the specified PSP.
  Authorization Issues: There may be authorization issues preventing the system from accessing the PSP configuration.
  
  Solution:
  
  
  Check PSP Configuration:
  
  Go to the configuration settings for Payment Service Providers in your SAP system (usually found in the Financial Services or Payment Processing configuration).
  Ensure that the PSP specified in the error message is correctly configured and active.
  
  
  
  Activate PSP:
  
  If the PSP is inactive, activate it in the configuration settings.
  
  
  
  Verify Payment Method:
  
  Ensure that the payment method you are using is correctly linked to the PSP. This can usually be checked in the payment method configuration settings.
  
  
  
  Review Customizing Settings:
  
  Check the customizing settings for payment processing to ensure that all necessary parameters are set correctly.
  
  
  
  Check for Authorizations:
  
  Ensure that the user or process attempting to access the PSP has the necessary authorizations to do so.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help resources for specific instructions related to the PSP you are using.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (to access the configuration settings) or SE11 (to check database tables related to PSP).
  Logs and Traces: Check application logs (transaction SLG1) for more detailed error messages that may provide additional context.
  SAP Notes: Look for relevant SAP Notes that may address known issues or provide patches related to the PSP configuration.
  
  By following these steps, you should be able to identify and resolve the issue related to the DP_SHARED178 error message in your SAP system.