How To Fix DP_SHARED157 - Supplying card token and payment service provider is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 157

• Message text: Supplying card token and payment service provider is not allowed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED157 - Supplying card token and payment service provider is not allowed ?

  The SAP error message DP_SHARED157 indicates that there is an issue with the configuration of the payment processing system, specifically related to the use of a card token in conjunction with a payment service provider (PSP). This error typically arises in scenarios where a payment method is expected to use a tokenized card but is not configured correctly to allow this.
  Cause:
  
  Configuration Issue: The payment method may not be set up to accept tokenized payments. This can happen if the payment service provider does not support tokenization or if the configuration settings in SAP are incorrect.
  Incompatible Payment Method: The payment method being used may not be compatible with the tokenization feature, leading to the error when trying to process a payment.
  Incorrect Token Usage: The system may be trying to use a card token in a context where it is not allowed, such as when the payment service provider does not support tokenized transactions.
  
  Solution:
  
  Check Payment Method Configuration: Review the configuration of the payment method in SAP. Ensure that it is set up to allow tokenized payments and that it is compatible with the payment service provider being used.
  Verify Payment Service Provider Settings: Ensure that the payment service provider is configured correctly in SAP and that it supports tokenization. You may need to consult the documentation for the specific PSP to confirm its capabilities.
  Update System Settings: If necessary, update the system settings to allow the use of card tokens with the specified payment service provider. This may involve adjusting settings in the payment processing module or the integration with the PSP.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on configuring payment methods and service providers to work with tokenized payments.
  Contact Support: If the issue persists after checking configurations, consider reaching out to SAP support or your payment service provider for further assistance.
  
  Related Information:
  
  Tokenization: Tokenization is a security measure that replaces sensitive card information with a unique identifier (token) that cannot be reversed to obtain the original card details. This is often used to enhance security in payment processing.
  Payment Service Providers (PSPs): These are third-party services that facilitate online payments by connecting merchants with various payment methods. Each PSP may have different capabilities and configurations.
  SAP Payment Processing: SAP provides various modules for handling payments, including integration with different payment service providers. Understanding how these modules work together is crucial for troubleshooting payment-related issues.
  
  By addressing the configuration and compatibility of the payment method and service provider, you should be able to resolve the DP_SHARED157 error.