How To Fix DP_SHARED138 - Marking the tenant for deletion is not possible; use the offboarding API

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 138

• Message text: Marking the tenant for deletion is not possible; use the offboarding API

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED138 - Marking the tenant for deletion is not possible; use the offboarding API ?

  The SAP error message DP_SHARED138 indicates that there is an issue with marking a tenant for deletion in the SAP system. This error typically arises in the context of managing multi-tenant environments, particularly when dealing with the offboarding of tenants in SAP Business Technology Platform (BTP) or SAP Cloud solutions.
  Cause:
  The error message suggests that the system is unable to mark the tenant for deletion through the standard user interface or process. Instead, it indicates that the deletion process must be handled through the offboarding API. This can occur due to several reasons:
  
  Permissions: The user may not have the necessary permissions to perform the deletion operation.
  System State: The tenant may be in a state that does not allow for deletion through the standard process (e.g., it may be in use or have dependencies).
  API Requirement: The system is designed to require the use of the offboarding API for tenant deletion to ensure that all necessary cleanup and dependencies are handled correctly.
  
  Solution:
  To resolve this error, you should follow these steps:
  
  
  Check Permissions: Ensure that you have the necessary permissions to perform tenant deletion. You may need to consult with your system administrator to verify your access rights.
  
  
  Use the Offboarding API: Instead of trying to mark the tenant for deletion through the standard interface, you should use the offboarding API provided by SAP. This API is specifically designed to handle the deletion process and will ensure that all necessary steps are taken.
  
  API Documentation: Refer to the official SAP documentation for the offboarding API to understand how to use it correctly. This documentation will provide details on the required parameters, request format, and response handling.
  
  
  
  Check Tenant Status: Before attempting to delete the tenant, check its current status to ensure that it is not in use or locked by any processes. If it is, you may need to resolve those issues first.
  
  
  Contact SAP Support: If you continue to experience issues after following the above steps, consider reaching out to SAP support for further assistance. They can provide guidance specific to your system configuration and help troubleshoot any underlying issues.
  
  
  Related Information:
  
  SAP API Business Hub: You can find the offboarding API and other related APIs in the SAP API Business Hub. This is a valuable resource for developers and administrators working with SAP systems.
  SAP Community: Engaging with the SAP Community can provide insights from other users who may have encountered similar issues and can share their solutions.
  Documentation: Always refer to the latest SAP documentation for updates on APIs and error handling procedures, as SAP frequently updates its platforms and services.
  
  By following these steps, you should be able to address the DP_SHARED138 error and successfully manage tenant deletion in your SAP environment.