How To Fix DP_SHARED037 - Error retrieving advices

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 037

• Message text: Error retrieving advices

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED037 - Error retrieving advices ?

  The SAP error message DP_SHARED037 ("Error retrieving advices") typically occurs in the context of SAP Advanced Planning and Optimization (APO) or SAP Integrated Business Planning (IBP) when there is an issue with retrieving planning advices or recommendations. This error can arise due to various reasons, including data inconsistencies, configuration issues, or system performance problems.
  Possible Causes:
  
  Data Inconsistencies: There may be missing or inconsistent data in the planning area or master data that the system relies on to generate advices.
  Configuration Issues: Incorrect settings in the planning area, such as key figures or planning levels, can lead to this error.
  Performance Issues: If the system is under heavy load or if there are performance bottlenecks, it may fail to retrieve advices in a timely manner.
  Authorization Issues: The user may not have the necessary authorizations to access the required data or execute the planning functions.
  System Bugs: There may be known bugs or issues in the version of SAP you are using that could lead to this error.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Verify that all necessary master data and transaction data are available and consistent.
  Use transaction codes like /SAPAPO/SDP94 or /SAPAPO/SDP93 to check the planning book and ensure that the data is correctly set up.
  
  
  
  Review Configuration:
  
  Ensure that the planning area is correctly configured, including key figures, planning levels, and other settings.
  Check the settings in the planning book and ensure that they align with the expected configuration.
  
  
  
  Monitor System Performance:
  
  Check system performance metrics to see if there are any bottlenecks or issues that could be affecting the retrieval of advices.
  Consider running performance analysis tools or transaction codes like ST22 (dump analysis) or SM21 (system log) to identify any underlying issues.
  
  
  
  Check Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the planning area and execute the required functions.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates to resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for monitoring and troubleshooting in SAP APO/IBP, such as /SAPAPO/SDP94, /SAPAPO/SDP93, and others.
  Documentation: Review SAP documentation related to planning books, key figures, and configuration settings in APO/IBP.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the DP_SHARED037 error and implement an appropriate solution.