How To Fix DP_SHARED004 - No card given in cancel authorization request

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 004

• Message text: No card given in cancel authorization request

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED004 - No card given in cancel authorization request ?

  The SAP error message DP_SHARED004: No card given in cancel authorization request typically occurs in the context of payment processing or transaction management within SAP systems, particularly when dealing with payment cards or similar financial instruments.
  Cause:
  This error usually arises when a cancellation request is made for a transaction that involves a payment card, but the system does not have the necessary card information to process the cancellation. This could happen due to several reasons:
  
  Missing Card Information: The transaction being canceled does not have associated card details stored in the system.
  Data Entry Error: There may have been an error in entering the transaction details, leading to the absence of card information.
  System Configuration Issues: There could be issues with the configuration of the payment processing module in SAP, leading to incomplete data being captured.
  Timing Issues: The cancellation request might be processed before the original transaction was fully recorded, leading to missing data.
  
  Solution:
  To resolve the DP_SHARED004 error, you can take the following steps:
  
  
  Check Transaction Details: Verify the original transaction to ensure that it has the necessary card information recorded. If the card details are missing, you may need to re-enter the transaction or correct the data.
  
  
  Review Cancellation Request: Ensure that the cancellation request is being made correctly and that it references the correct transaction ID or details.
  
  
  System Configuration: Check the configuration settings for the payment processing module in SAP. Ensure that all necessary fields for card information are correctly set up and that the system is capturing all required data.
  
  
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on handling payment card transactions and cancellations.
  
  
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP support for further assistance. They may provide insights specific to your system configuration and usage.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide updates/patches that could resolve the issue.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., for payment processing, cancellations) that may help in troubleshooting.
  User Permissions: Ensure that the user attempting to perform the cancellation has the necessary permissions to access and modify payment card transactions.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.