How To Fix DNO196 - No maintenance active for installation no. in SAP customer notif. system

SAP Error Message - Details

• Message type: E = Error

• Message class: DNO - Messages for General Notifications

• Message number: 196

• Message text: No maintenance active for installation no. in SAP customer notif. system

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message DNO196 - No maintenance active for installation no. in SAP customer notif. system ?

  The SAP error message DNO196 ("No maintenance active for installation no.") typically occurs in the context of the SAP Customer Notification System, particularly when dealing with maintenance plans or notifications related to equipment or installations. This error indicates that there is no active maintenance plan associated with the specified installation number.
  Cause:
  
  Inactive Maintenance Plan: The installation number you are trying to reference does not have an active maintenance plan assigned to it.
  Incorrect Installation Number: The installation number entered may be incorrect or does not exist in the system.
  Maintenance Plan Not Created: A maintenance plan may not have been created for the installation number.
  Status Issues: The maintenance plan may be in a status that does not allow it to be active (e.g., it may be marked for deletion or not yet released).
  
  Solution:
  
  
  Check Maintenance Plan:
  
  Go to the maintenance plan transaction (e.g., IP03) and verify if a maintenance plan exists for the installation number.
  Ensure that the maintenance plan is active and properly configured.
  
  
  
  Verify Installation Number:
  
  Double-check the installation number you are using to ensure it is correct and exists in the system.
  Use transaction codes like IE03 (Display Equipment) or IL03 (Display Functional Location) to verify the installation details.
  
  
  
  Create or Activate Maintenance Plan:
  
  If no maintenance plan exists, you may need to create one using transaction IP01 (Create Maintenance Plan).
  If a maintenance plan exists but is inactive, you may need to activate it or change its status.
  
  
  
  Check Status of Maintenance Plan:
  
  Ensure that the maintenance plan is not in a status that prevents it from being active. You can check the status in the maintenance plan details.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to the Customer Notification System and maintenance planning for additional guidance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  IP01: Create Maintenance Plan
  IP02: Change Maintenance Plan
  IP03: Display Maintenance Plan
  IE03: Display Equipment
  IL03: Display Functional Location
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  User Roles and Authorizations: Ensure that you have the necessary authorizations to view and manage maintenance plans and notifications.
  
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP's support portal for further assistance.