How To Fix DMC_DTL231 - Can't obtain the runtime info for the job &1 jobcount &2

SAP Error Message - Details

• Message type: E = Error

• Message class: DMC_DTL - Messages for DMC data transfer layer

• Message number: 231

• Message text: Can't obtain the runtime info for the job &1 jobcount &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message DMC_DTL231 - Can't obtain the runtime info for the job &1 jobcount &2 ?

  The SAP error message DMC_DTL231 indicates that the system is unable to obtain runtime information for a specific job. This can occur in various contexts, particularly when dealing with data management or data transfer jobs in SAP Data Management or SAP Data Intelligence.
  Causes:
  
  Job Not Found: The job specified by the job name and job count may not exist or may have been deleted.
  Job Status: The job may not have completed yet, or it may have failed, preventing the system from retrieving runtime information.
  Authorization Issues: The user may not have the necessary permissions to access job details.
  System Configuration: There may be issues with the configuration of the job scheduling or monitoring components in SAP.
  Database Issues: There could be underlying database issues that prevent the retrieval of job information.
  
  Solutions:
  
  Check Job Status: Verify if the job is still active or has completed. You can do this by checking the job logs in the SAP system.
  Job Existence: Ensure that the job with the specified name and job count exists in the system. You can use transaction codes like SM37 to monitor jobs.
  Authorization Check: Ensure that the user has the necessary authorizations to view job details. You may need to consult with your SAP security team.
  Review Job Logs: Look at the job logs for any errors or warnings that might indicate why the runtime information cannot be retrieved.
  System Configuration: Check the configuration settings for job scheduling and monitoring in your SAP system. Ensure that all necessary components are properly configured and running.
  Database Health: Check the health of the database and ensure that there are no connectivity issues or performance bottlenecks.
  
  Related Information:
  
  Transaction Codes: Use SM37 to view job logs and statuses, and SM21 to check system logs for any related errors.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for job scheduling and monitoring for more detailed information on managing jobs in SAP.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.