How To Fix DIWP1363 - Notification &1 cannot be reset due to status

SAP Error Message - Details

• Message type: E = Error

• Message class: DIWP1 - Revision Planning

• Message number: 363

• Message text: Notification &1 cannot be reset due to status

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message DIWP1363 - Notification &1 cannot be reset due to status ?

  The SAP error message DIWP1363 indicates that a notification (identified by &1) cannot be reset due to its current status. This error typically arises in the context of maintenance notifications or service notifications within the SAP system, particularly in the Plant Maintenance (PM) or Customer Service (CS) modules.
  Cause:
  The error occurs when you attempt to reset a notification that is in a status that does not allow for it to be reset. Common reasons for this include:
  
  The notification is already completed or closed.
  The notification is in a status that is not permitted for resetting (e.g., "Completed", "Closed", or "Cancelled").
  There are dependencies or linked documents (like work orders) that prevent the notification from being reset.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Notification Status: 
  
  Go to the notification in question and check its current status. You can do this by navigating to the notification in the SAP GUI and reviewing the status field.
  
  
  
  Change the Status:
  
  If the notification is in a status that does not allow resetting, you may need to change its status to one that does. This might involve:
  
  Reopening the notification if it is closed.
  Changing the status to a more appropriate one that allows for resetting.
  
  
  
  
  
  Review Dependencies:
  
  Check if there are any linked work orders or other documents associated with the notification. If there are, you may need to address those first before you can reset the notification.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or your organization's internal guidelines for handling notifications. There may be specific procedures in place for managing notification statuses.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like IW21 (Create Notification), IW22 (Change Notification), and IW23 (Display Notification) to manage notifications.
  Status Management: Familiarize yourself with the status management in SAP notifications, as different statuses have different implications for what actions can be performed.
  User Authorizations: Ensure that you have the necessary authorizations to change the status of notifications, as restrictions may apply based on user roles.
  
  By following these steps, you should be able to identify the cause of the DIWP1363 error and take appropriate action to resolve it.