How To Fix DIGITAL_PAYMENTS745 - Customer &1 will not be considered

SAP Error Message - Details

• Message type: E = Error

• Message class: DIGITAL_PAYMENTS - Integration with digital payments add on

• Message number: 745

• Message text: Customer &1 will not be considered

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DIGITAL_PAYMENTS745 - Customer &1 will not be considered ?

  The SAP error message "DIGITAL_PAYMENTS745 Customer &1 will not be considered" typically occurs in the context of digital payment processing within the SAP system. This error indicates that a specific customer (denoted by &1) is not eligible for processing in the digital payment transaction.
  Causes:
  
  Customer Status: The customer may be inactive or blocked in the system, preventing any transactions from being processed.
  Payment Method Configuration: The payment method being used may not be configured for the specific customer or may not be allowed for their account type.
  Credit Limit Issues: The customer may have exceeded their credit limit, which can prevent further transactions.
  Missing Data: Required data for the customer, such as payment terms or bank details, may be missing or incorrectly configured.
  Customer Group Settings: The customer may belong to a group that is not allowed to use digital payment methods.
  
  Solutions:
  
  Check Customer Status: Verify the status of the customer in the system. Ensure that the customer is active and not blocked.
  Review Payment Method Configuration: Check the configuration of the payment method being used. Ensure that it is enabled for the customer and that all necessary settings are correctly configured.
  Credit Limit Review: Check the customer's credit limit and ensure that they are within the allowed limits for transactions.
  Complete Customer Data: Ensure that all required information for the customer is complete and accurate, including payment terms and bank details.
  Customer Group Settings: Review the settings for the customer group to which the customer belongs. Ensure that the group is allowed to use the digital payment methods.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like XD02 (Change Customer) or FD32 (Display Customer Credit Management) to review and update customer information.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates related to this error message.
  Consult Documentation: Review the SAP documentation related to digital payments and customer management for any specific guidelines or requirements.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or refer to SAP's official support channels for further assistance.