How To Fix DIGITAL_PAYMENTS735 - Customer account &1 / &2 is blocked by payment run &3 / &4

SAP Error Message - Details

• Message type: E = Error

• Message class: DIGITAL_PAYMENTS - Integration with digital payments add on

• Message number: 735

• Message text: Customer account &1 / &2 is blocked by payment run &3 / &4

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DIGITAL_PAYMENTS735 - Customer account &1 / &2 is blocked by payment run &3 / &4 ?

  The SAP error message DIGITAL_PAYMENTS735 indicates that a customer account is blocked due to a payment run. This typically occurs when there are issues related to the payment processing for a specific customer account, which can prevent further transactions or payments from being processed.
  Cause:
  
  Payment Run Block: The customer account is blocked because it is currently involved in a payment run that has not yet been completed or has encountered an error.
  Payment Block Settings: The customer account may have specific payment block settings configured in the system that prevent payments from being processed.
  Incomplete Payment Processing: If a payment run was initiated but not completed successfully, it can lead to the account being blocked.
  Configuration Issues: There may be configuration issues in the payment processing settings that lead to the account being blocked.
  
  Solution:
  
  Check Payment Run Status: Verify the status of the payment run identified in the error message. Ensure that it has been completed successfully. If it is still in process, wait for it to finish.
  Review Payment Block Settings: Check the customer account settings to see if there are any payment blocks configured. You can do this by navigating to the customer master data and reviewing the payment terms and block settings.
  Reprocess Payment Run: If the payment run failed, you may need to reprocess it. This can often be done through the transaction code for payment runs (e.g., F110).
  Consult Logs: Check the logs for the payment run to identify any specific errors that may have occurred during processing. This can provide insights into why the account is blocked.
  Contact Support: If the issue persists and you cannot resolve it, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F110 (Automatic Payment Transactions) and FD32 (Change Customer Credit Management) to manage customer accounts and payment runs.
  SAP Notes: Look for SAP Notes related to payment processing and error messages for additional troubleshooting steps or patches that may resolve the issue.
  Documentation: Review SAP documentation on payment processing and customer account management for best practices and configuration guidelines.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.