How To Fix DIGITAL_PAYMENTS004 - Technical error calling SAP digital payments add-on

SAP Error Message - Details

• Message type: E = Error

• Message class: DIGITAL_PAYMENTS - Integration with digital payments add on

• Message number: 004

• Message text: Technical error calling SAP digital payments add-on

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DIGITAL_PAYMENTS004 - Technical error calling SAP digital payments add-on ?

  The error message "DIGITAL_PAYMENTS004 Technical error calling SAP digital payments add-on" typically indicates that there is an issue with the integration or configuration of the SAP Digital Payments add-on. This can occur due to various reasons, including configuration errors, connectivity issues, or problems with the underlying services.
  Possible Causes:
  
  
  Configuration Issues: Incorrect settings in the SAP Digital Payments add-on configuration can lead to this error. This includes incorrect API endpoints, authentication issues, or missing parameters.
  
  
  Network Connectivity: If the SAP system cannot reach the payment service due to network issues, firewalls, or proxy settings, it may result in this error.
  
  
  Service Availability: The external payment service or API that the SAP Digital Payments add-on is trying to call may be down or experiencing issues.
  
  
  Authorization Issues: The user or service account used to call the payment service may not have the necessary permissions.
  
  
  Version Compatibility: There may be compatibility issues between the SAP system and the version of the Digital Payments add-on being used.
  
  
  Data Format Issues: If the data being sent to the payment service is not in the expected format, it can lead to errors.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings of the SAP Digital Payments add-on. Ensure that all parameters, such as API keys, endpoints, and authentication methods, are correctly set.
  
  
  Network Troubleshooting: Verify that there are no network issues preventing the SAP system from reaching the payment service. Check firewall settings and ensure that the necessary ports are open.
  
  
  Service Status: Check the status of the external payment service. If it is down, you may need to wait until it is back online or contact the service provider for support.
  
  
  Review Logs: Look at the application logs in SAP for more detailed error messages that can provide insights into what went wrong.
  
  
  User Permissions: Ensure that the user or service account has the necessary permissions to access the payment service.
  
  
  Update/Add-on Compatibility: Ensure that you are using a compatible version of the SAP Digital Payments add-on with your SAP system. If necessary, update the add-on or the SAP system.
  
  
  Data Validation: Validate the data being sent to the payment service to ensure it meets the required format and standards.
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the Digital Payments add-on for configuration guidelines and best practices.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.