How To Fix DI_PCS016 - No customer master data found

SAP Error Message - Details

• Message type: E = Error

• Message class: DI_PCS - Msgs for DI A&D PCS: Pooled, Customer & Subcontracting Stock

• Message number: 016

• Message text: No customer master data found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DI_PCS016 - No customer master data found ?

  The SAP error message DI_PCS016: No customer master data found typically occurs when the system is unable to find the customer master data for a specific customer ID or account number in the database. This can happen in various scenarios, such as during sales order processing, invoicing, or when trying to access customer-related information.
  Causes:
  
  Missing Customer Master Data: The customer master data may not have been created in the system.
  Incorrect Customer ID: The customer ID or account number being used may be incorrect or misspelled.
  Data Deletion: The customer master data may have been deleted or archived.
  Data Synchronization Issues: If the system is integrated with other systems (like CRM or third-party applications), there may be synchronization issues leading to missing data.
  Authorization Issues: The user may not have the necessary permissions to view the customer master data.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Navigate to the customer master data transaction (e.g., XD03 for display) and verify if the customer exists.
  If the customer does not exist, create the customer master data using transaction XD01 (for creating a customer).
  
  
  
  Verify Customer ID:
  
  Double-check the customer ID or account number being used in the transaction to ensure it is correct.
  
  
  
  Review Data Deletion/Archiving:
  
  Check if the customer data has been archived or deleted. If it has been archived, you may need to restore it or access it through the archive.
  
  
  
  Check Integration Settings:
  
  If your SAP system is integrated with other systems, ensure that the data synchronization processes are functioning correctly and that the customer data is being transferred properly.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access customer master data. This can be checked with the help of your SAP security team.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD01: Create Customer
  XD02: Change Customer
  XD03: Display Customer
  VD01: Create Customer (Sales Area)
  VD02: Change Customer (Sales Area)
  VD03: Display Customer (Sales Area)
  
  
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on customer master data management.
  
  
  Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  By following these steps, you should be able to identify the cause of the error and implement the appropriate solution.