How To Fix DDVIDB373 - Error while getting database information

SAP Error Message - Details

• Message type: E = Error

• Message class: DDVIDB - Database-specific parts of views

• Message number: 373

• Message text: Error while getting database information

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DDVIDB373 - Error while getting database information ?

  The SAP error message DDVIDB373, which states "Error while getting database information," typically indicates an issue with the connection between the SAP system and the underlying database. This error can arise from various causes, and understanding these can help in troubleshooting and resolving the issue.
  Possible Causes:
  
  Database Connectivity Issues: The SAP system may not be able to connect to the database due to network issues, incorrect database configuration, or database server downtime.
  Database Configuration Errors: Incorrect settings in the database configuration files or in the SAP system's database connection settings can lead to this error.
  Database Instance Not Running: The database instance may not be running or may have crashed, preventing the SAP system from accessing it.
  Insufficient Permissions: The user account that SAP is using to connect to the database may not have the necessary permissions to access the required database objects.
  Resource Limitations: The database server may be experiencing resource limitations (e.g., memory, CPU) that prevent it from processing requests from the SAP system.
  Corrupted Database Objects: Corruption in the database schema or objects can also lead to this error.
  
  Solutions:
  
  
  Check Database Connectivity:
  
  Verify that the database server is up and running.
  Check network connectivity between the SAP application server and the database server.
  Use tools like ping or telnet to test connectivity.
  
  
  
  Review Database Configuration:
  
  Ensure that the database connection parameters (like hostname, port, username, and password) in the SAP system are correct.
  Check the database configuration files for any misconfigurations.
  
  
  
  Restart Database Services:
  
  If the database instance is down, restart the database services.
  If the database is running but unresponsive, consider restarting it.
  
  
  
  Check User Permissions:
  
  Verify that the user account used by SAP to connect to the database has the necessary permissions to access the required database objects.
  
  
  
  Monitor Resource Usage:
  
  Check the database server for resource usage (CPU, memory, disk space) and ensure it is not overloaded.
  If resource limitations are found, consider optimizing queries or increasing resources.
  
  
  
  Database Integrity Check:
  
  Run integrity checks on the database to identify and fix any corrupted objects.
  Use database-specific tools or commands to check for corruption.
  
  
  
  Review SAP Logs:
  
  Check the SAP application logs (transaction SM21) and the database logs for any additional error messages that may provide more context.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes and documentation for any specific guidance related to the DDVIDB373 error.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Database Documentation: Consult the documentation for the specific database being used (e.g., Oracle, SQL Server, HANA) for troubleshooting connectivity issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your database administrator or SAP support for further assistance.