How To Fix DBOSC674 - We're sorry, the help document is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: DBOSC -

• Message number: 674

• Message text: We're sorry, the help document is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message DBOSC674 - We're sorry, the help document is not available ?

  The SAP error message DBOSC674, which states "We're sorry, the help document is not available," typically indicates that the system is unable to retrieve the help documentation for a specific function or transaction. This can occur for several reasons, including:
  Causes:
  
  Missing Documentation: The help documentation for the specific transaction or function may not be installed or available in the system.
  System Configuration: The system may not be properly configured to access the help documentation, possibly due to missing links or incorrect settings.
  Network Issues: If the help documentation is stored on a remote server, network issues could prevent access.
  Version Mismatch: The version of the SAP system may not match the version for which the help documentation is available.
  Authorization Issues: The user may not have the necessary authorizations to access the help documentation.
  
  Solutions:
  
  Check Documentation Installation: Ensure that the help documentation is installed in your SAP system. You may need to consult with your SAP Basis team to verify this.
  System Configuration: Review the configuration settings related to help documentation access. This may involve checking the settings in transaction SNOTE or SE80.
  Network Connectivity: If the documentation is hosted externally, check your network connection and ensure that the server hosting the documentation is reachable.
  Update SAP System: If you are using an older version of SAP, consider updating to a newer version that has the required help documentation.
  User Authorizations: Verify that the user has the necessary authorizations to access the help documentation. This can be checked in transaction SU53 or by consulting with your security team.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide updates regarding help documentation.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered the same issue and what solutions they may have found.
  SAP Help Portal: Visit the SAP Help Portal for online documentation and resources that may provide alternative access to the information you need.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP Support for further assistance.