How To Fix DBOSC377 - [&1] Error while checking Support Package content release; &2 <> &3

SAP Error Message - Details

• Message type: E = Error

• Message class: DBOSC -

• Message number: 377

• Message text: [&1] Error while checking Support Package content release; &2 <> &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DBOSC377 - [&1] Error while checking Support Package content release; &2 <> &3 ?

  The SAP error message DBOSC377 typically indicates an issue with the Support Package (SP) content release during the upgrade or installation process. This error occurs when there is a mismatch between the expected and actual content release versions of the Support Package.
  Cause:
  
  
  Version Mismatch: The error arises when the content release version of the Support Package being applied does not match the version expected by the system. This can happen if:
  
  The Support Package is not compatible with the current version of the SAP system.
  The Support Package is intended for a different release or has been incorrectly downloaded.
  
  
  
  Incorrect Download: If the Support Package was downloaded from the SAP Service Marketplace, it might not have been the correct version for your system.
  
  
  System Configuration Issues: There may be configuration issues in the system that lead to incorrect version checks.
  
  
  Solution:
  
  
  Verify Support Package Version:
  
  Check the version of the Support Package you are trying to apply. Ensure that it is compatible with your current SAP system version.
  You can do this by checking the SAP Note associated with the Support Package or by consulting the SAP Service Marketplace.
  
  
  
  Download the Correct Package:
  
  If you find that the Support Package is not the correct version, download the appropriate version from the SAP Service Marketplace.
  
  
  
  Check System Configuration:
  
  Ensure that your system is correctly configured to recognize the Support Package versions. This may involve checking the system settings or parameters related to Support Package management.
  
  
  
  Use SPAM/SAINT:
  
  Use the SPAM (Support Package Manager) or SAINT (Add-On Installation Tool) transaction to apply the Support Package. These tools can help manage dependencies and ensure that the correct versions are applied.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes that may address this specific error. SAP frequently publishes notes that provide guidance on resolving common issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after following the above steps, consider reaching out to SAP Support for further assistance. They can provide more detailed insights based on your specific system configuration and the Support Package in question.
  
  
  
  Related Information:
  
  SAP Notes: Always check for SAP Notes related to the specific Support Package you are trying to apply. These notes often contain important information about known issues and their resolutions.
  System Logs: Review the system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  Upgrade Guide: If you are performing an upgrade, refer to the official SAP upgrade guide for your specific version, as it may contain important prerequisites and steps to follow.
  
  By following these steps, you should be able to resolve the DBOSC377 error and successfully apply the Support Package.