How To Fix DBMAN369 - InfoProvider is already locked by another process

SAP Error Message - Details

• Message type: E = Error

• Message class: DBMAN - Data Manager Message Class

• Message number: 369

• Message text: InfoProvider is already locked by another process

What causes this issue?

The InfoCube is locked by another process of the application.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check which process is currently locking the InfoCube. To do this,
in the SAP Easy Access menu, choose
<LS>SAP Menu -> Tools -> Administration ->
Monitor -> Lock Entries</> (transaction SM12). Wait until this process
is finished before restarting.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message DBMAN369 - InfoProvider is already locked by another process ?

  The SAP error message DBMAN369 indicates that an InfoProvider is currently locked by another process, which prevents you from performing certain operations on it. This is a common issue in SAP BW (Business Warehouse) environments, especially when multiple users or processes are trying to access or modify the same InfoProvider simultaneously.
  Cause:
  
  Concurrent Access: Another user or process is currently accessing or modifying the InfoProvider, leading to a lock.
  Long-Running Processes: A data load or transformation process might be taking longer than expected, holding the lock on the InfoProvider.
  System Errors: Sometimes, system errors or crashes can leave locks in place that are not released properly.
  Manual Locks: Locks can also be set manually by administrators for maintenance or other reasons.
  
  Solution:
  
  Wait and Retry: If the lock is due to a long-running process, waiting for that process to complete is often the simplest solution.
  Identify the Locking Process:
  
  Use transaction SM12 to check for locks. You can filter by the user or the object type to find out which process is holding the lock.
  If you identify a process that is no longer active or is stuck, you may need to terminate it.
  
  
  Release the Lock:
  
  If you have the necessary authorizations, you can manually delete the lock entry in SM12. Be cautious with this approach, as it may lead to data inconsistencies if the locking process is still active.
  
  
  Check for Background Jobs: Use transaction SM37 to check for any background jobs that might be running and holding the lock. If you find a job that is stuck, you may need to cancel it.
  System Restart: In some cases, a system restart may be necessary to clear locks that are not being released properly.
  Consult with Basis Team: If you are unable to resolve the issue, it may be necessary to consult with your SAP Basis team for further investigation and resolution.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM37: To monitor background jobs.
  ST22: To check for dumps that might indicate underlying issues.
  
  
  Documentation: Refer to SAP Notes and documentation related to locking mechanisms in BW and troubleshooting locks.
  Performance Monitoring: Regularly monitor system performance and job execution times to prevent long-running processes from causing locks.
  
  By following these steps, you should be able to identify the cause of the lock and take appropriate action to resolve the DBMAN369 error.