How To Fix DB6PM910 - Internal error while reading information from InfoProvider &1

SAP Error Message - Details

• Message type: E = Error

• Message class: DB6PM - DB2 UDB for UNIX, Windows: Performance Monitoring

• Message number: 910

• Message text: Internal error while reading information from InfoProvider &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DB6PM910 - Internal error while reading information from InfoProvider &1 ?

  The SAP error message DB6PM910, which states "Internal error while reading information from InfoProvider &1," typically indicates an issue with accessing data from a specific InfoProvider in the SAP BW (Business Warehouse) system. This error can arise due to various reasons, including data inconsistencies, issues with the InfoProvider itself, or problems with the underlying database.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data stored in the InfoProvider, which can lead to read errors.
  InfoProvider Configuration Issues: The InfoProvider may not be configured correctly, or there may be issues with its structure.
  Database Issues: Problems with the underlying database, such as connectivity issues or corruption, can also lead to this error.
  Authorization Issues: Lack of proper authorizations to access the InfoProvider can result in this error.
  System Performance: High load on the system or performance issues can lead to timeouts or failures in reading data.
  
  Solutions:
  
  Check Data Consistency: Use transaction codes like RSA1 to check the consistency of the InfoProvider and perform any necessary repairs.
  Review InfoProvider Configuration: Ensure that the InfoProvider is correctly configured and that all necessary settings are in place.
  Database Health Check: Perform a health check on the underlying database to ensure it is functioning correctly. This may involve checking for locks, performance issues, or corruption.
  Authorization Check: Verify that the user has the necessary authorizations to access the InfoProvider. This can be done through transaction SU53 or by checking roles and authorizations.
  System Monitoring: Monitor system performance and check for any bottlenecks or issues that may be affecting data retrieval.
  Rebuild Indexes: If the issue persists, consider rebuilding indexes on the database to improve performance and data retrieval.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: RSA1 (Data Warehousing Workbench), ST22 (Dump Analysis), SM21 (System Log), and DB02 (Database Performance).
  SAP Notes: Search for specific SAP Notes related to DB6PM910 for any patches or updates that may resolve the issue.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to involve SAP support for further investigation and assistance.