How To Fix DB6PM474 - Alerts in the system landscape view do not originate from the MAI

SAP Error Message - Details

• Message type: E = Error

• Message class: DB6PM - DB2 UDB for UNIX, Windows: Performance Monitoring

• Message number: 474

• Message text: Alerts in the system landscape view do not originate from the MAI

What causes this issue?

The DBA Cockpit failed to retrieve the alert status of the system from
the monitoring and alerting infrastructure (MAI) in SAP Solution
Manager. Therefore, the alert statuses in the system landscape view are
either based on data from RZ20 or no alert statuses are displayed if
RZ20 is not configured.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message DB6PM474 - Alerts in the system landscape view do not originate from the MAI ?

  The SAP error message DB6PM474 indicates that there are alerts in the system landscape view that do not originate from the Monitoring and Alerting Infrastructure (MAI). This can occur in environments where multiple monitoring tools or systems are integrated, and alerts are generated from sources other than the MAI.
  Cause:
  
  Integration with Other Monitoring Tools: The system landscape may be integrated with other monitoring tools that generate alerts independently of the MAI.
  Configuration Issues: There may be misconfigurations in the MAI setup or in the way alerts are being routed or displayed.
  Data Consistency Issues: Alerts may be generated from outdated or inconsistent data sources that are not aligned with the MAI.
  System Landscape Changes: Changes in the system landscape, such as new systems being added or existing systems being removed, can lead to discrepancies in alert generation.
  
  Solution:
  
  Check Configuration: Review the configuration of the MAI and ensure that it is set up correctly to capture and display alerts from all relevant sources.
  Review Alert Sources: Identify the sources of the alerts that are not originating from the MAI. This may involve checking other monitoring tools or systems that are integrated into your landscape.
  Update or Reconfigure Monitoring Tools: If other monitoring tools are generating alerts, consider updating their configurations to ensure they align with the MAI or consolidate monitoring to a single tool if possible.
  Consult Documentation: Refer to SAP documentation for MAI and system landscape management to ensure best practices are being followed.
  System Landscape Review: Conduct a review of the system landscape to ensure that all systems are correctly configured and that there are no orphaned or misconfigured systems that could be generating alerts.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on MAI configuration and alert management.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have implemented.
  Monitoring and Alerting Infrastructure (MAI): Familiarize yourself with the MAI architecture and its components to better understand how alerts are generated and managed.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the alerts being generated.
  
  By following these steps, you should be able to diagnose the cause of the DB6PM474 error and implement a solution to resolve the issue.