How To Fix DB6PM393 - SAPTOOLS workload and service class have been dropped

SAP Error Message - Details

• Message type: E = Error

• Message class: DB6PM - DB2 UDB for UNIX, Windows: Performance Monitoring

• Message number: 393

• Message text: SAPTOOLS workload and service class have been dropped

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DB6PM393 - SAPTOOLS workload and service class have been dropped ?

  The SAP error message DB6PM393 indicates that the workload and service class for a specific SAP Tools job have been dropped. This typically occurs in the context of database performance management, particularly when using the SAP Database Performance Optimization tools.
  Cause:
  
  Workload Management Configuration: The error may arise due to misconfiguration in the workload management settings. If the workload or service class is not properly defined or has been removed, the system will throw this error.
  Database Changes: Changes in the database configuration or updates may lead to the dropping of certain workload or service classes.
  Resource Constraints: If the database is under heavy load or if there are resource constraints, the system may drop certain classes to manage performance.
  System Upgrades or Patches: Upgrading the SAP system or applying patches may inadvertently affect the workload and service class configurations.
  
  Solution:
  
  Check Configuration: Review the workload management configuration in the SAP system. Ensure that the workload and service classes are correctly defined and active.
  Recreate Workload/Service Class: If the classes have been dropped, you may need to recreate them. This can typically be done through the database management tools or SAP transaction codes related to workload management.
  Monitor Database Performance: Use database monitoring tools to analyze performance and identify any resource constraints that may be causing the issue.
  Consult Documentation: Refer to the SAP documentation or notes related to workload management for specific instructions on how to configure and manage workload and service classes.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They can provide guidance based on the specific version of your SAP system and database.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates on known issues.
  Database Documentation: Review the documentation for the specific database you are using (e.g., HANA, Oracle, SQL Server) for best practices on workload management.
  Performance Tuning: Consider engaging in performance tuning activities to optimize the database and prevent similar issues in the future.
  
  By following these steps, you should be able to diagnose and resolve the DB6PM393 error effectively.