How To Fix DACH_DIGITAL_ACCESS001 - Exception occurred on &1 at &2 when accessing SAP Passport

SAP Error Message - Details

• Message type: E = Error

• Message class: DACH_DIGITAL_ACCESS -

• Message number: 001

• Message text: Exception occurred on &1 at &2 when accessing SAP Passport

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message DACH_DIGITAL_ACCESS001 - Exception occurred on &1 at &2 when accessing SAP Passport ?

  The SAP error message DACH_DIGITAL_ACCESS001 typically indicates that there was an exception or error when trying to access the SAP Passport service. This service is often related to digital access and may involve issues with user authentication, authorization, or connectivity.
  Possible Causes:
  
  Network Issues: There may be connectivity problems between your SAP system and the SAP Passport service.
  Authorization Problems: The user may not have the necessary permissions to access the SAP Passport service.
  Configuration Errors: There could be misconfigurations in the settings related to the SAP Passport integration.
  Service Outage: The SAP Passport service itself may be down or experiencing issues.
  Expired Credentials: The credentials used for accessing the service may have expired or been revoked.
  
  Solutions:
  
  Check Network Connectivity: Ensure that your SAP system can reach the SAP Passport service. You can test this by pinging the service endpoint or checking network logs.
  Review User Permissions: Verify that the user account attempting to access the service has the appropriate roles and permissions assigned.
  Configuration Review: Check the configuration settings for the SAP Passport integration in your SAP system. Ensure that all parameters are set correctly.
  Service Status Check: Look for any announcements or status updates from SAP regarding the availability of the Passport service. You can check SAP's support portal or community forums.
  Credential Validation: If applicable, check the validity of the credentials being used. If they are expired, update them accordingly.
  Error Logs: Review the application logs for more detailed error messages that can provide additional context about the exception.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the DACH_DIGITAL_ACCESS001 error for any specific patches or updates that may address the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Refer to the official SAP documentation for guidance on configuring and troubleshooting SAP Passport access.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP Support for further assistance.