How To Fix D9510 - Error calling the input help for the DMS document key data

SAP Error Message - Details

• Message type: E = Error

• Message class: D9 - Environment Management System

• Message number: 510

• Message text: Error calling the input help for the DMS document key data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message D9510 - Error calling the input help for the DMS document key data ?

  The SAP error message D9510, which states "Error calling the input help for the DMS document key data," typically occurs in the context of Document Management System (DMS) functionalities within SAP. This error can arise due to various reasons, including configuration issues, missing authorizations, or problems with the underlying data.
  Causes:
  
  Missing or Incorrect Configuration: The DMS might not be properly configured, leading to issues when trying to access input help for document keys.
  Authorization Issues: The user may not have the necessary authorizations to access the DMS functionalities or specific document types.
  Data Issues: There may be inconsistencies or missing data in the DMS database that prevent the input help from functioning correctly.
  System Bugs or Limitations: There could be bugs in the SAP version being used or limitations in the DMS functionality.
  
  Solutions:
  
  
  Check Configuration:
  
  Ensure that the DMS is correctly configured in your SAP system. This includes checking document types, classes, and other related settings.
  Verify that the input help settings for the document key data are correctly defined.
  
  
  
  Review Authorizations:
  
  Check the user’s authorization profile to ensure they have the necessary permissions to access DMS functionalities.
  Use transaction code SU53 to analyze authorization issues after the error occurs.
  
  
  
  Data Consistency:
  
  Check for any inconsistencies in the DMS data. This can include missing documents or incorrect entries in the database.
  Use transaction codes like CV03N to view documents and ensure they are correctly set up.
  
  
  
  System Logs and Notes:
  
  Review system logs (transaction SLG1) for any additional error messages or warnings that could provide more context.
  Check SAP Notes for any known issues related to the D9510 error. SAP frequently releases notes that address specific bugs or issues.
  
  
  
  Testing in Different Environments:
  
  If possible, test the functionality in a development or quality assurance environment to see if the issue persists. This can help isolate whether the problem is environment-specific.
  
  
  
  Contact SAP Support:
  
  If the issue cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the steps to reproduce it.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CV01N (Create Document), CV02N (Change Document), and CV03N (Display Document) for managing DMS documents.
  SAP Documentation: Review SAP documentation related to DMS for best practices and configuration guidelines.
  User Forums and Communities: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the D9510 error in your SAP system.