How To Fix D9389 - User-defined text with long text can only be changed via long text

D9389 - Overview

• Message type: E = Error

• Message class: D9 - Environment Management System

• Message number: 389

• Message text: User-defined text with long text can only be changed via long text

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Change the user-defined text in the long text editor.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

D9389 - Details

• The SAP error message D9389 indicates that a user-defined text with long text can only be modified through the long text editor. This error typically arises when a user attempts to change a long text entry using a method that is not supported for long texts, such as trying to edit it directly in a field that does not allow for long text modifications.
  
  Cause:
  
  Editing Method: The user is trying to edit a long text field directly in a standard input field instead of using the long text editor.
  Configuration: The system may be configured in such a way that it restricts direct editing of long texts in certain transactions or screens.
  
  
  Solution:
  To resolve this error, follow these steps:
  
  
  Use the Long Text Editor:
  
  Navigate to the relevant transaction or screen where the long text is located.
  Look for an option to edit long text, which is usually represented by a button or a menu option