How To Fix D9363 - Data record active in another process

SAP Error Message - Details

• Message type: E = Error

• Message class: D9 - Environment Management System

• Message number: 363

• Message text: Data record active in another process

What causes this issue?

The data record being read is currently active in another process. As
the data displayed is currently being processed, it may not be
up-to-date.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message D9363 - Data record active in another process ?

  The SAP error message D9363, which states "Data record active in another process," typically occurs when a user attempts to access or modify a data record that is currently being processed or locked by another user or transaction. This is a common issue in environments where multiple users or processes are interacting with the same data simultaneously.
  Cause:
  
  Record Locking: The most common cause is that the record is locked by another user or transaction. SAP uses a locking mechanism to prevent data inconsistencies when multiple users try to access or modify the same data.
  Long-running Transactions: If a transaction takes a long time to complete, it may hold locks on records longer than expected, causing other users to encounter this error.
  Background Jobs: Sometimes, background jobs may be processing data and holding locks on records, leading to this error for users trying to access the same records.
  Inconsistent State: If a previous transaction did not complete successfully, it might leave records in a locked state.
  
  Solution:
  
  Wait and Retry: Often, the simplest solution is to wait for a few moments and then retry the operation. The lock may be released once the other process completes.
  Identify the Lock: Use transaction code SM12 to check for active locks. You can see which user or process is holding the lock on the record. If you have the necessary authorizations, you can unlock the record.
  Check Background Jobs: Use transaction code SM37 to check if there are any background jobs that might be processing the same data. If you find a job that is taking too long, you may need to investigate or terminate it if appropriate.
  Communicate with Users: If you identify a specific user or process that is holding the lock, communicate with them to understand if they can release the record or if they are still actively working on it.
  Review Transaction Logic: If this error occurs frequently, review the logic of the transactions involved to ensure that they are not holding locks longer than necessary.
  
  Related Information:
  
  Lock Management: Understanding how SAP handles locks can help in troubleshooting. SAP uses both exclusive locks (for write operations) and shared locks (for read operations).
  Transaction Codes:
  
  SM12: To view and manage locks.
  SM37: To monitor background jobs.
  SM21: To check system logs for any related errors or warnings.
  
  
  Performance Tuning: If this error is frequent, consider performance tuning of the transactions involved to reduce the time they hold locks.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or technical support for further investigation.