How To Fix D9358 - A collision has occurred when changing the record with the change number

SAP Error Message - Details

• Message type: E = Error

• Message class: D9 - Environment Management System

• Message number: 358

• Message text: A collision has occurred when changing the record with the change number

Records cannot be changed using this change number.

How to fix this error?

Define a correct time period for this change number. The time period
must not already be contained in another change number.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

Use of this change number causes a collision with an existing change
number as the time periods of the change numbers overlap.

System Response

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message D9358 - A collision has occurred when changing the record with the change number ?

  The SAP error message D9358, which states "A collision has occurred when changing the record with the change number," typically occurs in the context of change management within SAP, particularly when dealing with change numbers in the context of engineering change management (ECM) or similar processes.
  Cause:
  This error usually arises due to one of the following reasons:
  
  Concurrent Changes: Multiple users or processes are trying to change the same record simultaneously, leading to a conflict.
  Change Number Status: The change number may be in a status that does not allow changes, or it may be locked by another user or process.
  Data Consistency Issues: There may be inconsistencies in the data that prevent the system from applying the changes.
  Authorization Issues: The user may not have the necessary authorizations to make changes to the record associated with the change number.
  
  Solution:
  To resolve the D9358 error, you can take the following steps:
  
  Check for Concurrent Users: Verify if another user is currently editing the same record. If so, coordinate with them to avoid conflicts.
  Review Change Number Status: Ensure that the change number is in a status that allows changes. You may need to change the status or unlock the change number if it is locked.
  Data Consistency Check: Perform a consistency check on the data related to the change number. Ensure that all related records are in a valid state.
  Authorization Check: Confirm that you have the necessary authorizations to make changes to the record. If not, contact your system administrator to obtain the required permissions.
  Retry the Operation: After addressing the above points, try to perform the operation again.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CC01 (Create Change Number), CC02 (Change Change Number), and CC03 (Display Change Number) to manage change numbers effectively.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error. SAP frequently updates its knowledge base with solutions for common problems.
  System Logs: Review system logs (transaction SM21) for additional error messages or warnings that may provide more context about the collision.
  User Documentation: Refer to SAP documentation or user manuals related to change management for best practices and guidelines.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.