How To Fix D9352 - The data record is locked and cannot be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: D9 - Environment Management System

• Message number: 352

• Message text: The data record is locked and cannot be changed

What causes this issue?

The data record is locked as it is currently active in another process.
You cannot change the data record until the processing is completed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Wait until the other process has made the change and the data record is
unlocked.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message D9352 - The data record is locked and cannot be changed ?

  The SAP error message D9352, which states "The data record is locked and cannot be changed," typically occurs when a user attempts to modify a record that is currently locked by another user or process. This locking mechanism is a part of SAP's data integrity and concurrency control to prevent simultaneous updates that could lead to data inconsistencies.
  Causes:
  
  User Lock: Another user is currently editing the same record.
  Background Job: A background job or process is currently using the record.
  Transaction Lock: The record is locked due to an ongoing transaction that has not yet been completed.
  System Lock: The system may have placed a lock on the record due to a previous error or issue.
  
  Solutions:
  
  Wait and Retry: If the record is locked by another user, wait for them to finish their work and then try again.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can see which user or process is holding the lock and take appropriate action.
  
  If you have the necessary authorizations, you can delete the lock entry, but this should be done with caution as it may lead to data inconsistencies.
  
  
  Identify Background Jobs: Use transaction code SM37 to check for any background jobs that might be locking the record. If you find a job that is causing the lock, you may need to wait for it to complete or contact the job owner.
  Review Transaction: If you are in the middle of a transaction that is causing the lock, ensure that you complete or cancel it properly.
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team for further assistance.
  
  Related Information:
  
  Lock Management: Understanding how SAP handles locks can help in troubleshooting. Locks can be at the database level or application level.
  User Authorizations: Ensure that you have the necessary authorizations to view and manage locks.
  Documentation: Refer to SAP documentation for more details on locking mechanisms and best practices for managing data records.
  
  By following these steps, you should be able to resolve the D9352 error and continue your work in SAP.