How To Fix D4107 - A call to an external program failed in AS400_API

SAP Error Message - Details

• Message type: E = Error

• Message class: D4 - DB2/400 specific messages

• Message number: 107

• Message text: A call to an external program failed in AS400_API

What causes this issue?

A call to an external program failed in the OS/400 CCMS API (AS400_API).

System Response

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How to fix this error?

Create a problem message using the SAPNet - SAP Frontend with any
additional information from developer trace files or OS/400 job logs.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message D4107 - A call to an external program failed in AS400_API ?

  The SAP error message D4107, which states "A call to an external program failed in AS400_API," typically indicates that there is an issue with the integration between SAP and an external program or system, particularly when dealing with AS/400 (IBM iSeries) systems. This error can arise from various causes, and here are some common reasons, potential solutions, and related information:
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the AS/400 system.
  Configuration Errors: Incorrect configuration settings in the SAP system or the AS/400 system can lead to this error.
  Authorization Issues: The user or service account may not have the necessary permissions to execute the external program.
  Program Errors: The external program itself may have bugs or may not be functioning correctly.
  Data Issues: Invalid or unexpected data being passed to the external program can cause it to fail.
  Resource Limitations: The AS/400 system may be experiencing resource constraints (e.g., memory, CPU).
  
  Solutions:
  
  Check Connectivity: Ensure that the network connection between the SAP system and the AS/400 system is stable and functioning correctly. You can use tools like ping or telnet to test connectivity.
  Review Configuration: Verify the configuration settings in both SAP and AS/400. Ensure that all parameters are set correctly, including paths, user credentials, and any required environment variables.
  Check Authorizations: Ensure that the user or service account executing the external program has the necessary permissions to access and run the program on the AS/400 system.
  Debug the External Program: If possible, check the logs or output of the external program to identify any errors or issues that may be causing it to fail.
  Validate Input Data: Review the data being sent to the external program to ensure it is valid and in the expected format.
  Monitor System Resources: Check the AS/400 system for any resource limitations or performance issues that may be affecting the execution of the external program.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Logs and Traces: Review the application logs in both SAP and AS/400 for any additional error messages or warnings that could provide more context about the failure.
  Documentation: Refer to the documentation for the external program to understand its requirements and any known issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage with SAP support or your organization's IT team for further assistance.