How To Fix D3817 - Summary times not provided. Class 2 and 3 timers not started at once?

SAP Error Message - Details

• Message type: E = Error

• Message class: D3 - CCMS - DB2 on OS390

• Message number: 817

• Message text: Summary times not provided. Class 2 and 3 timers not started at once?

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message D3817 - Summary times not provided. Class 2 and 3 timers not started at once? ?

  The SAP error message D3817, which states "Summary times not provided. Class 2 and 3 timers not started at once," typically occurs in the context of performance management or time recording in SAP systems, particularly in relation to the SAP Solution Manager or other monitoring tools.
  Cause:
  
  Missing Summary Times: The error indicates that the system expects summary times (aggregated time data) to be provided for certain classes of timers (Class 2 and Class 3), but they are not available.
  Timer Configuration Issues: There may be a configuration issue where the timers for Class 2 and Class 3 are not set up correctly or are not being triggered as expected.
  Data Collection Issues: The data collection process for these timers may not have been initiated properly, leading to the absence of the required summary times.
  System Performance Issues: If the system is under heavy load or experiencing performance issues, it may not be able to start the timers as expected.
  
  Solution:
  
  Check Timer Configuration: Review the configuration settings for Class 2 and Class 3 timers in the relevant SAP module. Ensure that they are correctly set up and activated.
  Verify Data Collection: Ensure that the data collection process for the timers is running correctly. You may need to restart the data collection or check for any errors in the data collection jobs.
  Review Performance Settings: Check the performance settings in the SAP system to ensure that it is capable of handling the timer operations without issues.
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  System Monitoring: Use SAP monitoring tools to check for any underlying issues that may be affecting the performance of the timers. This could include checking system logs, performance metrics, and other diagnostic information.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. They may provide specific guidance based on your system configuration and version.
  
  Related Information:
  
  SAP Solution Manager: If you are using SAP Solution Manager, ensure that it is properly configured for monitoring and that all necessary components are functioning correctly.
  Performance Management: Familiarize yourself with the performance management features in SAP, as understanding how timers and performance metrics work can help in troubleshooting similar issues in the future.
  Documentation: Refer to the official SAP documentation for detailed information on timer classes and their configurations.
  
  By following these steps, you should be able to identify the cause of the D3817 error and implement a solution to resolve it.