How To Fix D3275 - Reset of counters failed

SAP Error Message - Details

• Message type: E = Error

• Message class: D3 - CCMS - DB2 on OS390

• Message number: 275

• Message text: Reset of counters failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message D3275 - Reset of counters failed ?

  The SAP error message D3275, which states "Reset of counters failed," typically occurs in the context of the SAP system's ability to reset certain counters related to various processes, such as billing, inventory management, or other transactional operations. This error can arise due to several reasons, and understanding the cause is crucial for finding an appropriate solution.
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to perform the reset operation.
  Data Integrity Issues: There may be inconsistencies or issues with the underlying data that prevent the counters from being reset.
  System Configuration: Incorrect configuration settings in the SAP system can lead to this error.
  Technical Errors: There may be underlying technical issues, such as database locks or system performance problems.
  Custom Code: If there are custom developments or enhancements in the system, they might interfere with the standard processes.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to perform the reset operation. This can be done by reviewing the user's roles and permissions in the SAP system.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong during the reset process.
  Data Consistency Check: Perform a data consistency check to identify and resolve any issues with the data that might be causing the reset to fail.
  Configuration Review: Review the configuration settings related to the counters and ensure they are set up correctly.
  Database Locks: Check for any database locks that might be preventing the operation. You can use transaction SM12 to view and manage locks.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address this specific error. There may be patches or updates available that resolve known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log), SM12 (Lock Entries), and SE80 (Object Navigator) for debugging and analysis.
  Documentation: Review SAP documentation related to the specific module or process where the error occurred, as it may provide additional context and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By systematically addressing the potential causes and applying the suggested solutions, you should be able to resolve the D3275 error in your SAP system.