How To Fix CZ268 - Customer is marked for deletion

SAP Error Message - Details

• Message type: E = Error

• Message class: CZ - Customizing messages

• Message number: 268

• Message text: Customer is marked for deletion

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CZ268 - Customer is marked for deletion ?

  The SAP error message CZ268, which states "Customer is marked for deletion," indicates that the customer master record you are trying to access or use has been flagged for deletion in the system. This typically means that the customer is no longer active and cannot be used for transactions.
  Cause:
  
  
  Deletion Flag: The customer master record has been marked with a deletion flag, which can happen for various reasons, such as:
  
  The customer is no longer in business.
  The customer has been replaced by another customer.
  The customer has been inactive for a long period.
  
  
  
  Data Maintenance: During data maintenance, users may have set the deletion flag intentionally or accidentally.
  
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Check Customer Status:
  
  Use transaction code XD03 (Display Customer) or FD03 (Display Customer - Company Code) to check the status of the customer record.
  Look for the deletion flag in the customer master data.
  
  
  
  Remove Deletion Flag:
  
  If you have the necessary authorizations, you can remove the deletion flag using transaction code XD02 (Change Customer) or FD02 (Change Customer - Company Code).
  Navigate to the relevant section (General Data or Company Code Data) and uncheck the deletion flag.
  
  
  
  Consult with Your Team:
  
  If you do not have the necessary permissions to change the customer status, consult with your SAP administrator or the team responsible for customer data management.
  
  
  
  Review Business Processes:
  
  Ensure that the deletion of customer records is in line with your organization's data management policies. If a customer is marked for deletion, confirm that this action is appropriate.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer
  XD02: Change Customer
  FD03: Display Customer - Company Code
  FD02: Change Customer - Company Code
  
  
  
  User Authorizations: Ensure that you have the necessary authorizations to view or modify customer master data.
  
  
  Data Management Policies: Familiarize yourself with your organization's policies regarding customer data management to avoid unintentional deletions or modifications.
  
  
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional context or solutions related to this error message.
  
  
  By following these steps, you should be able to address the CZ268 error and manage customer records effectively in SAP.