How To Fix CX_MSR_TRC061 - Item &1: Material received not allowed for cross-company returns order

SAP Error Message - Details

• Message type: E = Error

• Message class: CX_MSR_TRC - Message texts in mult-step returns controller

• Message number: 061

• Message text: Item &1: Material received not allowed for cross-company returns order

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CX_MSR_TRC061 - Item &1: Material received not allowed for cross-company returns order ?

  The SAP error message CX_MSR_TRC061 indicates that there is an issue with processing a cross-company returns order for a material that is not allowed to be returned. This error typically arises in scenarios where materials are being returned across different company codes, and the system has certain restrictions or configurations that prevent this action.
  Cause:
  
  Cross-Company Code Restrictions: The material being returned may not be configured to allow returns across different company codes. This can be due to settings in the material master or in the configuration of the returns process.
  Material Type Settings: The material type may not be set up to allow returns or may have specific restrictions that prevent cross-company returns.
  Return Order Configuration: The configuration for return orders may not support cross-company transactions, leading to this error when attempting to process such an order.
  Stock Type: The stock type of the material (e.g., unrestricted, quality inspection) may also affect the ability to process returns.
  
  Solution:
  
  Check Material Master Settings: Review the material master data for the item in question. Ensure that the material is set up correctly for returns and that there are no restrictions for cross-company transactions.
  Review Return Order Configuration: Check the configuration settings for return orders in the SAP system. Ensure that cross-company returns are allowed and that the necessary settings are in place.
  Consult with SAP Basis or Configuration Team: If you do not have access to the configuration settings, consult with your SAP Basis or configuration team to review the settings related to cross-company returns.
  Adjust Company Code Settings: If necessary, adjust the settings for the involved company codes to allow for cross-company returns.
  Use Alternative Processes: If cross-company returns are not allowed, consider using alternative processes, such as returning the material to the original company code before processing the return.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like MM03 (Display Material), VA01 (Create Sales Order), or MB1A (Goods Withdrawal) to check material and order details.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on handling cross-company returns.
  Documentation: Review SAP documentation related to returns processing and cross-company transactions for further insights and best practices.
  
  If the issue persists after checking these areas, it may be beneficial to engage SAP support for more in-depth troubleshooting.