How To Fix /CWM/CU037 - Deactivation not possible due to existing CW master data

/CWM/CU037 - Overview

• Message type: E = Error

• Message class: /CWM/CU -

• Message number: 037

• Message text: Deactivation not possible due to existing CW master data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /CWM/CU037 - Deactivation not possible due to existing CW master data ?

  The SAP error message /CWM/CU037 Deactivation not possible due to existing CW master data typically occurs in the context of the SAP Customer Relationship Management (CRM) or SAP Customer Workbench (CWM) when you attempt to deactivate a customer or a related entity that still has associated master data.
  
  Cause:
  The error indicates that there are existing master data records linked to the customer or entity you are trying to deactivate. This could include:
  
  Open sales orders
  Open service orders
  Active contracts
  Other related transactions or records that reference the customer
  
  Because of these dependencies, the system prevents deactivation to maintain data integrity and avoid orphaned records.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Dependencies: Check for any existing master data or transactions associated with the customer or entity. You can do this by reviewing:
  
  Open sales orders
  Open service orders
  Active contracts
  Any other related documents
  
  
  
  Close or Delete Transactions: If possible, close or delete any open transactions that are linked