How To Fix CVIS_UI_GENERIC021 - Customer &1 assigned to business partner &2 is blocked.

SAP Error Message - Details

• Message type: E = Error

• Message class: CVIS_UI_GENERIC - Generic UI function checks

• Message number: 021

• Message text: Customer &1 assigned to business partner &2 is blocked.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CVIS_UI_GENERIC021 - Customer &1 assigned to business partner &2 is blocked. ?

  The SAP error message CVIS_UI_GENERIC021 indicates that a customer (identified by &1) assigned to a business partner (identified by &2) is blocked. This typically occurs in the context of customer master data management within the SAP system, particularly when dealing with business partner roles.
  Cause:
  
  
  Blocked Status: The customer master record is marked as blocked. This can happen for various reasons, such as:
  
  The customer has outstanding payments or issues.
  The customer has been flagged for review or audit.
  The customer has been manually blocked by a user or through a business process.
  
  
  
  Business Partner Configuration: The business partner associated with the customer may have restrictions or settings that prevent transactions from being processed.
  
  
  Data Inconsistencies: There may be inconsistencies in the data between the customer master and the business partner data.
  
  
  Solution:
  
  
  Unblock the Customer:
  
  Navigate to the customer master data in the SAP system (transaction code XD02 for customer or BP for business partner).
  Check the status of the customer and look for any fields indicating that the customer is blocked.
  If appropriate, change the status to unblocked and save the changes.
  
  
  
  Review Business Partner Settings:
  
  Check the business partner settings to ensure that there are no restrictions that would prevent transactions.
  Use transaction code BP to access the business partner data and review the roles and status.
  
  
  
  Consult with Relevant Departments:
  
  If the customer is blocked due to outstanding issues, consult with the finance or sales department to understand the reason for the block and resolve any outstanding issues.
  
  
  
  Data Consistency Check:
  
  Ensure that the customer and business partner data are consistent. If there are discrepancies, they may need to be corrected.
  
  
  
  Authorization Check:
  
  Ensure that you have the necessary authorizations to unblock the customer or make changes to the business partner data.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD02: Change Customer (General Data)
  BP: Business Partner Maintenance
  FD32: Change Customer Credit Management
  FD33: Display Customer Credit Management
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on customer master data management and business partner roles.
  
  
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.