How To Fix CVIC_UI108 - Contact person not required, as customer is a consumer

SAP Error Message - Details

• Message type: E = Error

• Message class: CVIC_UI - Customer Integration in Business Partner Dialog

• Message number: 108

• Message text: Contact person not required, as customer is a consumer

What causes this issue?

You tried to create a contact person for the customer, though the
specified BP grouping for the customer is that of <LS>Consumer Account
Grouping</>.
Customer based roles with <LS>Consumer Account Grouping</> do not need
additional contact persons.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVIC_UI108 - Contact person not required, as customer is a consumer ?

  The SAP error message CVIC_UI108 indicates that a contact person is not required for a customer because the customer is classified as a consumer. This typically occurs in scenarios where the customer master data is set up in a way that does not necessitate a contact person, such as when the customer is an individual consumer rather than a business entity.
  Cause:
  
  Customer Classification: The customer is classified as a consumer in the system, which means that there is no need for a separate contact person.
  Master Data Configuration: The configuration of the customer master data may not require a contact person for consumer-type customers.
  Data Entry Error: There may be an attempt to enter or modify data related to a contact person for a customer that is not supposed to have one.
  
  Solution:
  
  Review Customer Master Data: Check the customer master data to confirm that the customer is indeed classified as a consumer. If the classification is incorrect, you may need to update it.
  Skip Contact Person Entry: If the customer is correctly classified as a consumer, simply skip the entry for the contact person when creating or editing the customer record.
  Adjust Configuration (if necessary): If there is a business requirement to have contact persons for consumer customers, you may need to review and adjust the configuration settings in the SAP system. This may involve consulting with your SAP administrator or functional consultant.
  Training and Documentation: Ensure that users are aware of the distinction between consumer and business customers and the implications for contact person data entry.
  
  Related Information:
  
  Customer Master Data: Understanding the different types of customer classifications in SAP (e.g., business vs. consumer) is crucial for proper data management.
  SAP Configuration: Familiarity with the configuration settings in the SAP system that govern customer master data can help prevent similar issues in the future.
  Error Handling: Familiarize yourself with common error messages in SAP and their meanings to improve troubleshooting efficiency.
  
  If the issue persists or if there are specific business requirements that necessitate a different approach, it may be beneficial to consult with an SAP expert or your organization's SAP support team for further assistance.