How To Fix CUSTOMER_DOWNTIME009 - System settings do not allow scheduling of customer downtimes

SAP Error Message - Details

• Message type: E = Error

• Message class: CUSTOMER_DOWNTIME - Customer initiated Downtime

• Message number: 009

• Message text: System settings do not allow scheduling of customer downtimes

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CUSTOMER_DOWNTIME009 - System settings do not allow scheduling of customer downtimes ?

  The SAP error message CUSTOMER_DOWNTIME009 indicates that the system settings do not permit the scheduling of customer downtimes. This error typically arises in the context of managing system downtimes for maintenance or upgrades, particularly in environments where customer downtimes need to be scheduled in advance.
  Cause:
  The error can be caused by several factors, including:
  
  
  Configuration Settings: The system may not be configured to allow customer downtimes. This could be due to specific settings in the SAP Solution Manager or the system landscape configuration.
  
  
  Authorization Issues: The user attempting to schedule the downtime may not have the necessary authorizations or roles assigned to perform this action.
  
  
  System Status: The system may be in a state that does not allow for scheduling downtimes, such as being in a maintenance mode or having certain restrictions applied.
  
  
  Technical Restrictions: There may be technical restrictions or dependencies that prevent the scheduling of downtimes, such as ongoing processes or jobs that need to be completed first.
  
  
  Solution:
  To resolve the error, consider the following steps:
  
  
  Check Configuration:
  
  Review the configuration settings in the SAP Solution Manager or the relevant system settings to ensure that customer downtimes are enabled.
  Navigate to the relevant configuration areas (e.g., transaction codes like SOLMAN_SETUP or SMD for Solution Manager) to verify the settings.
  
  
  
  User Authorizations:
  
  Ensure that the user has the appropriate roles and authorizations to schedule customer downtimes. This may involve checking the user roles in transaction PFCG and ensuring that the necessary authorizations are granted.
  
  
  
  System Status:
  
  Check the current status of the system. If the system is in maintenance mode or has restrictions, you may need to resolve those issues first before scheduling a downtime.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to customer downtimes for any specific requirements or configurations that may be necessary.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific version and configuration of your SAP system.
  
  
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  Documentation: Review the official SAP documentation for the specific module or component you are working with, as it may contain information on managing downtimes.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to allow for the scheduling of customer downtimes.