How To Fix CUSTOMER_DOWNTIME002 - Conflict with SAP Downtime. Please try again later.

SAP Error Message - Details

• Message type: E = Error

• Message class: CUSTOMER_DOWNTIME - Customer initiated Downtime

• Message number: 002

• Message text: Conflict with SAP Downtime. Please try again later.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CUSTOMER_DOWNTIME002 - Conflict with SAP Downtime. Please try again later. ?

  The SAP error message CUSTOMER_DOWNTIME002 indicates that there is a conflict with the SAP downtime settings. This typically occurs when a system is undergoing maintenance or is in a downtime state, preventing users from performing certain actions or accessing specific functionalities.
  Cause:
  
  Scheduled Downtime: The system is in a scheduled maintenance window, and certain transactions or operations are restricted during this time.
  Unplanned Downtime: The system may be experiencing an unexpected issue that has led to a temporary downtime.
  Configuration Issues: There may be misconfigurations in the downtime settings or in the system landscape that are causing the conflict.
  User Permissions: The user may not have the necessary permissions to perform actions during the downtime period.
  
  Solution:
  
  Wait and Retry: If the downtime is scheduled, wait until the maintenance window is over and try again later.
  Check Downtime Schedule: Consult the system administrator or check the system logs to see if there is a scheduled downtime that you were not aware of.
  Contact Support: If you believe this message is appearing in error, contact your SAP Basis team or support for assistance. They can check the system status and resolve any issues.
  Review Configuration: Ensure that the downtime settings are correctly configured in the system. This may involve checking transaction codes related to system maintenance and downtime management.
  User Permissions: Verify that you have the necessary permissions to perform the actions you are attempting during the downtime.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to downtime management.
  System Logs: Review system logs (transaction SM21) for any additional error messages or warnings that may provide more context.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), SM12 (Lock Entries), and SM13 (Update Records) to monitor system status and jobs.
  Documentation: Refer to SAP documentation on system maintenance and downtime procedures for best practices and guidelines.
  
  If the issue persists after following these steps, further investigation by your SAP Basis team may be necessary to identify and resolve the underlying cause.