How To Fix /CUM/ORDER108 - Virtual CU requires reference equipment

SAP Error Message - Details

• Message type: E = Error

• Message class: /CUM/ORDER -

• Message number: 108

• Message text: Virtual CU requires reference equipment

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /CUM/ORDER108 - Virtual CU requires reference equipment ?

  The SAP error message /CUM/ORDER108 Virtual CU requires reference equipment typically occurs in the context of SAP's Customer Management (CUM) module, particularly when dealing with virtual customer units (CUs) in the context of service orders or maintenance orders. This error indicates that a virtual customer unit is being processed without a reference equipment being specified, which is necessary for the system to understand the context of the virtual CU.
  Cause:
  
  Missing Reference Equipment: The virtual customer unit (CU) is expected to have a reference equipment assigned to it, but it is missing in the order or transaction you are trying to process.
  Configuration Issues: There may be configuration settings in the system that are not properly set up to handle virtual CUs.
  Data Entry Errors: The user may have inadvertently skipped entering the required reference equipment during the order creation process.
  
  Solution:
  
  
  Assign Reference Equipment:
  
  Go to the order or transaction where the error occurred.
  Check the details of the virtual CU and ensure that a valid reference equipment is assigned.
  If necessary, select the appropriate equipment from the master data.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to virtual customer units in the SAP system. Ensure that the settings allow for the proper handling of virtual CUs and that the necessary fields are marked as required.
  
  
  
  Data Validation:
  
  Ensure that all required fields are filled out correctly when creating or modifying the order. This includes checking for any mandatory fields that may have been overlooked.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on handling virtual customer units and the requirements for reference equipment.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to order management and equipment handling, such as IW31 (Create Order), IW32 (Change Order), and IL01 (Create Equipment).
  User Training: Ensure that users involved in order processing are trained on the importance of reference equipment and how to properly enter it in the system.
  
  By following these steps, you should be able to resolve the error and continue with your order processing in SAP.