How To Fix /CUM/ORDER064 - CU order release must be separated from other status settings

SAP Error Message - Details

• Message type: E = Error

• Message class: /CUM/ORDER -

• Message number: 064

• Message text: CU order release must be separated from other status settings

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /CUM/ORDER064 - CU order release must be separated from other status settings ?

  The SAP error message /CUM/ORDER064 indicates that there is an issue with the release of a Customer Order (CU order) in the system. Specifically, it suggests that the release of the CU order must be handled separately from other status settings. This error typically arises in the context of the SAP Customer Management (CUM) module, which is used for managing customer orders and related processes.
  Cause:
  The error can occur due to several reasons:
  
  Incorrect Status Settings: The order may have conflicting status settings that prevent it from being released properly.
  Order Type Configuration: The configuration of the order type may not allow for the simultaneous release of the CU order with other status changes.
  Custom Logic or Enhancements: If there are custom developments or enhancements in place, they may interfere with the standard processing of order releases.
  Incomplete Data: Required fields or data for the order may be missing or incorrectly filled out, leading to the inability to process the release.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Order Status: Review the current status of the CU order and ensure that it is not in a state that conflicts with the release process. You may need to change the status manually or clear any conflicting settings.
  
  
  Review Configuration: Check the configuration settings for the order type in the SAP system. Ensure that the settings allow for the release of CU orders without conflicts.
  
  
  Separate Release Process: If the error indicates that the release must be separated, try to release the CU order independently from any other status changes. This may involve processing the release in a separate transaction or step.
  
  
  Data Validation: Ensure that all required fields for the CU order are filled out correctly. Validate the data to ensure there are no missing or incorrect entries.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the /CUM/ORDER064 error for any specific guidance or updates that may address the issue.
  
  
  Debugging: If you have access to debugging tools, you can analyze the process flow to identify where the error is being triggered. This may require technical expertise.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They may provide insights based on the specific configuration and version of your SAP system.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches.
  Transaction Codes: Familiarize yourself with transaction codes related to order management in SAP, such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VA03 (Display Sales Order).
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.