How To Fix CTS_ORGANIZER_MSG285 - Refresh is incomplete since data retrieval from cCTS server failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CTS_ORGANIZER_MSG - Message Class for the Transport Organizer

• Message number: 285

• Message text: Refresh is incomplete since data retrieval from cCTS server failed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CTS_ORGANIZER_MSG285 - Refresh is incomplete since data retrieval from cCTS server failed ?

  The SAP error message CTS_ORGANIZER_MSG285 indicates that a refresh operation in the Change and Transport System (CTS) is incomplete due to a failure in data retrieval from the CTS server. This error can occur in various scenarios, particularly when working with transport requests and managing changes across different systems in an SAP landscape.
  Causes:
  
  Network Issues: There may be connectivity problems between the systems involved, preventing data retrieval.
  Configuration Errors: Incorrect configuration settings in the CTS or transport routes can lead to failures in data retrieval.
  Authorization Issues: The user or system may lack the necessary authorizations to access the CTS server or the required data.
  Server Availability: The CTS server may be down or experiencing issues, making it unable to respond to requests.
  Data Corruption: There may be corrupted data in the transport directory or related tables that is causing the retrieval to fail.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is proper network connectivity between the systems. You can use tools like ping or traceroute to diagnose network issues.
  Review Configuration: Verify the configuration settings in the CTS, including transport routes and logical system definitions. Ensure that they are correctly set up.
  Check Authorizations: Ensure that the user or system has the necessary authorizations to perform the refresh operation and access the CTS server.
  Server Status: Check the status of the CTS server. If it is down, restart the server or contact your system administrator for assistance.
  Review Logs: Look at the system logs (transaction SM21) and the transport logs (transaction STMS) for any additional error messages or warnings that could provide more context.
  Data Consistency Check: Run consistency checks on the transport directory and related tables to identify and resolve any data corruption issues.
  Retry the Operation: After addressing the above points, try to perform the refresh operation again.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as STMS (Transport Management System), SE09 (Transport Organizer), and SE10 (Transport Organizer for Workbench Requests).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation on the Change and Transport System for best practices and configuration guidelines.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance, providing them with detailed logs and error messages for a more in-depth analysis.