How To Fix CTS_ORGANIZER_MSG216 - User data of transport request/task owners could not be read

SAP Error Message - Details

• Message type: E = Error

• Message class: CTS_ORGANIZER_MSG - Message Class for the Transport Organizer

• Message number: 216

• Message text: User data of transport request/task owners could not be read

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CTS_ORGANIZER_MSG216 - User data of transport request/task owners could not be read ?

  The SAP error message CTS_ORGANIZER_MSG216 indicates that the system is unable to read the user data of transport request or task owners. This can occur due to various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  User Master Data Issues: The user master data for the transport request or task owner may be incomplete or corrupted.
  Authorization Issues: The user executing the transport may not have the necessary authorizations to read the user data of the transport request/task owners.
  Transport Directory Issues: There may be issues with the transport directory or the transport management system configuration.
  Database Issues: There could be database inconsistencies or issues that prevent the retrieval of user data.
  System Configuration: Incorrect configuration in the transport management system can lead to this error.
  
  Solutions:
  
  
  Check User Master Data:
  
  Go to transaction SU01 and check the user master data for the transport request/task owners. Ensure that the user profiles are complete and not locked.
  
  
  
  Verify Authorizations:
  
  Ensure that the user executing the transport has the necessary authorizations. You can check this using transaction SU53 to analyze authorization issues.
  
  
  
  Transport Directory Check:
  
  Verify the transport directory settings in transaction STMS. Ensure that the transport routes and configurations are correctly set up.
  
  
  
  Database Consistency Check:
  
  Perform a database consistency check. You can use transaction DB02 to check for any inconsistencies in the database.
  
  
  
  System Logs:
  
  Check the system logs (transaction SM21) for any related error messages that might provide more context about the issue.
  
  
  
  Transport Management System Configuration:
  
  Review the configuration of the transport management system. Ensure that all settings are correct and that there are no misconfigurations.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that might address this specific error. There may be patches or updates that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SU01: User Maintenance
  STMS: Transport Management System
  SM21: System Log
  DB02: Database Performance Analysis
  SU53: Display Authorization Check
  
  
  
  Transport Management: Understanding how the transport management system works in SAP can help in troubleshooting transport-related issues.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.