CTI001 - At least 2 calls/connections required for this function

SAP Error Message - Details

• Message type: E = Error

• Message class: CTI - CIC/Call Center CTI

• Message number: 001

• Message text: At least 2 calls/connections required for this function

What causes this issue?

You only have one call (or no calls) at your extension.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You must have at least two calls to your extension to be able to
perform this function.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CTI001 - At least 2 calls/connections required for this function ?

  The SAP error message CTI001: At least 2 calls/connections required for this function typically occurs in the context of SAP's Computer Telephony Integration (CTI) functionality. This error indicates that the system requires at least two active calls or connections to perform a specific operation, such as transferring a call or initiating a conference call.
  Cause:
  
  Insufficient Calls: The primary cause of this error is that the user is attempting to perform an action that requires multiple calls, but only one call is currently active.
  Configuration Issues: There may be configuration issues in the CTI setup that prevent the system from recognizing multiple active calls.
  User Role/Permissions: The user may not have the necessary permissions or roles assigned to handle multiple calls.
  
  Solution:
  
  Check Active Calls: Ensure that you have at least two active calls or connections before attempting the operation that triggered the error. You can do this by checking your CTI interface or phone system.
  Review CTI Configuration: Verify the CTI configuration settings in SAP. Ensure that the system is set up to handle multiple calls and that there are no restrictions in place.
  User Permissions: Check the user roles and permissions in SAP to ensure that the user has the necessary rights to manage multiple calls.
  Consult Documentation: Refer to the SAP documentation for CTI to understand the specific requirements for the function you are trying to perform.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  Related Information:
  
  CTI Integration: Understanding how CTI integrates with SAP can help in troubleshooting. Familiarize yourself with the CTI components and their configurations.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide patches related to CTI functionality.
  User Training: Ensure that users are trained on how to properly use the CTI features, including how to manage multiple calls effectively.
  
  By following these steps, you should be able to resolve the CTI001 error and successfully perform the desired function in SAP.