How To Fix CTE_FND_POSTING044 - Document ID &1 exists twice in Concur queue. Contact Concur support.

SAP Error Message - Details

• Message type: E = Error

• Message class: CTE_FND_POSTING - ERP - Concur Integration: FIN Postings

• Message number: 044

• Message text: Document ID &1 exists twice in Concur queue. Contact Concur support.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CTE_FND_POSTING044 - Document ID &1 exists twice in Concur queue. Contact Concur support. ?

  The SAP error message CTE_FND_POSTING044 indicates that there is a duplicate document ID in the Concur queue. This typically occurs when the same document has been submitted or processed multiple times, leading to a conflict in the system.
  Cause:
  
  Duplicate Submission: The same expense report or document may have been submitted more than once, either by the user or due to a system error.
  Integration Issues: If there are issues with the integration between SAP and Concur, it may lead to documents being sent multiple times.
  Data Synchronization Problems: If there are delays or failures in data synchronization between systems, it can result in duplicate entries.
  
  Solution:
  
  Check for Duplicates: Verify the Concur queue for the document ID mentioned in the error message. Look for any duplicate entries.
  Contact Concur Support: Since the error message suggests contacting Concur support, it is advisable to reach out to them for assistance. They can help identify the root cause and provide guidance on how to resolve the issue.
  Review Submission Process: Ensure that users are not submitting the same document multiple times. Implement checks or guidelines to prevent duplicate submissions.
  Integration Review: If the issue is related to integration, review the integration settings and logs to identify any errors or misconfigurations that may be causing duplicate submissions.
  Data Cleanup: If duplicates are found, you may need to clean up the data in the Concur queue. This may involve deleting or merging duplicate entries, which should be done carefully to avoid data loss.
  
  Related Information:
  
  Documentation: Refer to SAP and Concur documentation for specific guidelines on handling errors and managing document submissions.
  User Training: Provide training to users on how to properly submit documents to avoid duplicates.
  Monitoring Tools: Consider implementing monitoring tools to track submissions and identify potential issues before they escalate.
  
  By following these steps, you should be able to resolve the error and prevent it from occurring in the future.