How To Fix CTE_FND028 - Json format could not be read. Please search for &1 in original file.

SAP Error Message - Details

• Message type: E = Error

• Message class: CTE_FND - General message class for Add-On CTE_FND

• Message number: 028

• Message text: Json format could not be read. Please search for &1 in original file.

What causes this issue?

The information sent from Concur is invalid.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Please create a support ticket.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CTE_FND028 - Json format could not be read. Please search for &1 in original file. ?

  The SAP error message CTE_FND028 indicates that there is an issue with reading a JSON format file. This error typically arises when the system encounters a problem while trying to parse or interpret the JSON data in the specified file. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Malformed JSON: The JSON file may contain syntax errors, such as missing commas, brackets, or quotes, which prevent it from being parsed correctly.
  Encoding Issues: The file may not be encoded in a format that SAP can read, such as UTF-8.
  Incorrect File Path: The specified file path may be incorrect, leading to the system being unable to locate the file.
  Data Type Mismatch: The data types in the JSON file may not match the expected types in the SAP system.
  File Size Limitations: The JSON file may exceed size limitations set by the SAP system.
  
  Solutions:
  
  Validate JSON Format: Use a JSON validator tool to check the syntax of the JSON file. Correct any errors found.
  Check Encoding: Ensure that the JSON file is saved with the correct encoding (preferably UTF-8).
  Verify File Path: Double-check the file path specified in the error message to ensure it is correct and accessible.
  Review Data Types: Ensure that the data types in the JSON file match the expected types in the SAP system. Adjust the JSON structure if necessary.
  Split Large Files: If the file is too large, consider splitting it into smaller files that can be processed individually.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for guidelines on working with JSON files and data import processes.
  Error Logs: Check the SAP error logs for additional details that may provide more context about the error.
  Community Forums: Look for discussions in SAP community forums or support channels where similar issues have been addressed.
  SAP Notes: Search for relevant SAP Notes that may provide fixes or workarounds for this specific error.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance, providing them with the error details and any relevant logs.