How To Fix CSM109 - Data collection method failed - Name &1 message &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CSM - Messages for CCMS Central System Management

• Message number: 109

• Message text: Data collection method failed - Name &1 message &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CSM109 - Data collection method failed - Name &1 message &2 ?

  The SAP error message CSM109, which states "Data collection method failed - Name &1 message &2," typically occurs in the context of data collection processes within SAP systems, particularly in the areas of SAP Customer Service Management (CSM) or related modules.
  Cause:
  The error can be caused by several factors, including:
  
  Configuration Issues: Incorrect configuration of the data collection method or related settings in the system.
  Missing Data: Required data or parameters for the data collection method may be missing or incorrectly specified.
  Authorization Problems: The user executing the data collection may not have the necessary authorizations to perform the action.
  System Errors: Technical issues such as system downtime, database connectivity problems, or other system errors can lead to this message.
  Custom Code Issues: If there are custom enhancements or modifications in the data collection method, they may not be functioning correctly.
  
  Solution:
  To resolve the CSM109 error, you can take the following steps:
  
  Check Configuration: Review the configuration settings for the data collection method in the SAP system. Ensure that all required parameters are correctly set up.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong.
  Validate Data: Ensure that all necessary data is available and correctly formatted. This includes checking for any missing or incorrect entries.
  User Authorizations: Verify that the user has the appropriate authorizations to execute the data collection method.
  System Health Check: Ensure that the SAP system is running smoothly without any performance issues or downtime. Check for any ongoing maintenance activities.
  Debugging: If you have access to the development environment, consider debugging the data collection method to identify where the failure occurs.
  Consult Documentation: Refer to SAP documentation or notes related to the specific data collection method being used for any known issues or additional troubleshooting steps.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log) and CSM-related transactions for monitoring and managing data collection.
  SAP Notes: Search for SAP Notes related to CSM109 for any patches or updates that may address known issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CSM109 error effectively.