How To Fix CSM077 - Active field for more than one user selected

SAP Error Message - Details

• Message type: E = Error

• Message class: CSM - Messages for CCMS Central System Management

• Message number: 077

• Message text: Active field for more than one user selected

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CSM077 - Active field for more than one user selected ?

  The SAP error message CSM077 ("Active field for more than one user selected") typically occurs in the context of the Customer Service Management (CSM) module when there is an attempt to activate a field or a record that is already active for another user. This can happen in scenarios where multiple users are trying to access or modify the same data simultaneously.
  Cause:
  
  Concurrent Access: Multiple users are trying to activate the same field or record at the same time.
  Locking Mechanism: SAP uses a locking mechanism to prevent data inconsistencies. If one user has locked a record, another user trying to access or modify it will encounter this error.
  Configuration Issues: There may be issues with the configuration of the CSM module that lead to improper handling of active fields.
  
  Solution:
  
  Check User Locks: Verify if another user has the record locked. You can use transaction code SM12 to check for user locks. If you find a lock, you may need to wait for the other user to finish or contact them to release the lock.
  Refresh the Session: Sometimes, simply refreshing the session or logging out and back in can resolve temporary issues.
  Avoid Concurrent Modifications: Ensure that users are not trying to modify the same record simultaneously. Implementing a protocol for record access can help mitigate this issue.
  Review Configuration: If the issue persists, review the configuration settings in the CSM module to ensure that they are set up correctly.
  Contact SAP Support: If none of the above solutions work, consider reaching out to SAP support for further assistance, especially if this is a recurring issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to check locks), SM21 (to check system logs), and ST22 (to check dumps) for troubleshooting.
  User Training: Provide training to users on how to handle records in the CSM module to minimize concurrent access issues.
  Documentation: Refer to SAP documentation for best practices in managing records and understanding the locking mechanism in SAP.
  
  By following these steps, you should be able to resolve the CSM077 error and prevent it from occurring in the future.