How To Fix CSM077 - Active field for more than one user selected

CSM077 - Overview

• Message type: E = Error

• Message class: CSM - Messages for CCMS Central System Management

• Message number: 077

• Message text: Active field for more than one user selected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CSM077 - Active field for more than one user selected ?

  The SAP error message CSM077 ("Active field for more than one user selected") typically occurs in the context of the Customer Service Management (CSM) module when there is an attempt to activate a field or a record that is already active for another user. This can happen in scenarios where multiple users are trying to access or modify the same data simultaneously.
  
  Cause:
  
  Concurrent Access: Multiple users are trying to activate the same field or record at the same time.
  Locking Mechanism: SAP uses a locking mechanism to prevent data inconsistencies. If one user has locked a record, another user trying to access or modify it will encounter this error.
  
  Configuration Issues: There may be issues with the configuration of the CSM module that lead to improper handling of active fields.
  
  
  Solution:
  
  Check User Locks: Verify if another user has the record locked. You can use transaction code SM12 to check for user locks. If you