How To Fix CRMXIF_IBASE_MSG012 - Error during setting of the GUID! Reference handle inconsistency!

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMXIF_IBASE_MSG -

• Message number: 012

• Message text: Error during setting of the GUID! Reference handle inconsistency!

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMXIF_IBASE_MSG012 - Error during setting of the GUID! Reference handle inconsistency! ?

  The SAP error message CRMXIF_IBASE_MSG012 typically indicates an issue related to the integration of the SAP Customer Relationship Management (CRM) system with the SAP Interaction Center or other components that involve the installation base (IBASE) management. The specific error message "Error during setting of the GUID! Reference handle inconsistency!" suggests that there is a problem with the Global Unique Identifier (GUID) that is used to uniquely identify objects in the system.
  Causes:
  
  Inconsistent Data: There may be inconsistencies in the data related to the IBASE or the GUIDs that are being referenced. This can happen if there are missing or incorrect entries in the database.
  Configuration Issues: Incorrect configuration settings in the CRM or IBASE management can lead to this error.
  System Updates or Changes: Recent updates or changes to the system might have introduced inconsistencies or bugs that affect the GUID handling.
  Integration Issues: Problems with the integration between different SAP modules or external systems can also lead to this error.
  
  Solutions:
  
  Check Data Consistency: Use transaction codes like CRMD_ORDER or IBASE to check for inconsistencies in the IBASE data. Ensure that all entries are correct and complete.
  Recreate GUIDs: If specific GUIDs are causing issues, you may need to recreate them. This can involve deleting the problematic entries and re-creating them.
  Review Configuration: Check the configuration settings related to IBASE and CRM. Ensure that all settings are correctly defined and aligned with the business processes.
  System Logs: Review system logs (transaction SLG1) for more detailed error messages that can provide additional context about the issue.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  Consult SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. They can provide more specific guidance based on your system configuration and the details of the error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, IBASE, and SLG1 for troubleshooting.
  Documentation: Review SAP documentation related to IBASE management and CRM integration for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.