How To Fix CRMT_TM_SCRIPT045 - Connect subsequent and preceding nodes to question node; script not saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMT_TM_SCRIPT -

• Message number: 045

• Message text: Connect subsequent and preceding nodes to question node; script not saved

What causes this issue?

At least one question node (yellow) does not have another node attached
to it. There should be at least one node preceding each question node,
and one other node after it.

System Response

The script is not saved.

How to fix this error?

Identify question nodes that do not have nodes attached and connect
nodes to them.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMT_TM_SCRIPT045 - Connect subsequent and preceding nodes to question node; script not saved ?

  The SAP error message CRMT_TM_SCRIPT045 typically occurs in the context of SAP CRM (Customer Relationship Management) when working with decision trees or scripts in the context of the CRM service or sales processes. This error indicates that there is an issue with the structure of the script, specifically that the nodes in the decision tree are not properly connected.
  Cause:
  The error arises when:
  
  The question node in the script does not have both preceding and subsequent nodes connected to it. In a decision tree, each question node should lead to at least one subsequent node (the possible answers or actions) and should also be connected to a preceding node (the node that leads into the question).
  The script is incomplete or incorrectly structured, which prevents it from being saved.
  
  Solution:
  To resolve this error, you should:
  
  
  Check Node Connections: Open the script in the SAP CRM script editor and verify that all question nodes have both preceding and subsequent nodes connected. Ensure that:
  
  Each question node has at least one answer or action node connected to it.
  Each question node is preceded by another node that logically leads into it.
  
  
  
  Add Missing Connections: If you find any question nodes that lack the necessary connections:
  
  Add the required preceding or subsequent nodes.
  Ensure that the flow of the script makes logical sense.
  
  
  
  Validate the Script: After making the necessary adjustments, use the validation feature in the script editor to check for any remaining issues. This can help identify any other structural problems.
  
  
  Save the Script: Once all nodes are properly connected and the script is validated without errors, attempt to save the script again.
  
  
  Related Information:
  
  Script Editor: Familiarize yourself with the SAP CRM script editor, as it provides tools for creating and managing decision trees and scripts.
  Documentation: Refer to SAP documentation or help resources for detailed guidance on creating and managing scripts in SAP CRM.
  Testing: After saving the script, conduct tests to ensure that the decision tree behaves as expected during actual use cases.
  
  If you continue to experience issues after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.