How To Fix CRMT_TM_SCRIPT024 - The answer has been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMT_TM_SCRIPT -

• Message number: 024

• Message text: The answer has been deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMT_TM_SCRIPT024 - The answer has been deleted ?

  The SAP error message CRMT_TM_SCRIPT024, which states "The answer has been deleted," typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with service tickets, knowledge management, or similar functionalities where answers or solutions are stored and referenced.
  Cause:
  
  Deleted Knowledge Base Entry: The most common cause of this error is that the answer or solution that was previously linked to a service request or ticket has been deleted from the knowledge base.
  Authorization Issues: Sometimes, the user may not have the necessary permissions to view the answer, leading to the perception that it has been deleted.
  Data Consistency Issues: There may be inconsistencies in the database or issues with data synchronization that result in the system not being able to retrieve the answer.
  
  Solution:
  
  Check Knowledge Base: Verify if the answer or solution is still available in the knowledge base. If it has been deleted, you may need to restore it from a backup or recreate it.
  Review User Permissions: Ensure that the user has the appropriate permissions to access the knowledge base entries. If not, adjust the authorization settings accordingly.
  Database Consistency Check: Run consistency checks on the database to identify and resolve any issues that may be causing the error. This may involve working with your SAP Basis team.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates that may address this specific error message. There may be patches or updates that resolve known issues.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation related to CRM and knowledge management for more context on how answers and solutions are managed.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the CRMT_TM_SCRIPT024 error effectively.