How To Fix CRMSERV_ACC_EXEC200 - Error when setting the cancel reason code in the debit memo request

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMSERV_ACC_EXEC - BAPIs for CRM Time/Material Return Msg Incl. CO Connection

• Message number: 200

• Message text: Error when setting the cancel reason code in the debit memo request

What causes this issue?

The system tried to set a cancellation reason in the debit memo request.
However, error messages prevented setting the cancellation reason.
Nevertheless, the system has created a credit memo request.

System Response

The error messages from the ERP system are transferred to the CRM system
as information messages for information purposes.

How to fix this error?

Check the messages in the application log. The error messages from the
ERP system are displayed as information messages here. If required, you
have to reverse the credit memo request in the ERP system. When you have
eliminated the reasons for the error messages, you can reverse the
service confirmation again in the CRM system.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMSERV_ACC_EXEC200 - Error when setting the cancel reason code in the debit memo request ?

  The SAP error message CRMSERV_ACC_EXEC200 typically occurs in the context of creating or processing a debit memo request in the SAP Customer Relationship Management (CRM) module. This error is often related to issues with the cancellation reason code that is being set in the debit memo request.
  Cause:
  
  Invalid Cancellation Reason Code: The cancellation reason code you are trying to set may not be valid or may not exist in the system.
  Configuration Issues: There may be configuration issues in the system related to the cancellation reason codes or the debit memo request process.
  Authorization Issues: The user may not have the necessary authorizations to set the cancellation reason code.
  Missing Customizing Settings: The necessary customizing settings for the debit memo request or cancellation reason codes may not be properly configured.
  
  Solution:
  
  
  Check Cancellation Reason Code:
  
  Verify that the cancellation reason code you are trying to use is valid and exists in the system. You can do this by navigating to the relevant customizing settings in SAP.
  Use transaction code SPRO to access the configuration settings and check under the relevant path for cancellation reason codes.
  
  
  
  Review Configuration:
  
  Ensure that the configuration for debit memo requests and cancellation reason codes is correctly set up. This includes checking the settings in the CRM and the integration with the backend system (if applicable).
  Check if the cancellation reason codes are properly assigned to the relevant document types.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to create or modify debit memo requests and set cancellation reason codes. You may need to consult with your SAP security team to verify this.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the error message CRMSERV_ACC_EXEC200 for any specific guidance or patches that may address the issue.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify the exact point of failure. This may require the assistance of an SAP developer or consultant.
  
  
  
  SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_DNO_MONITOR for monitoring debit memo requests and SE80 for debugging.
  SAP Notes: Search for SAP Notes related to CRMSERV_ACC_EXEC200 in the SAP Support Portal for any known issues or fixes.
  User Forums: Check SAP community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.