How To Fix CRMSERV_ACC_EXEC007 - Multiple customers were found for technician with personnel number &1

CRMSERV_ACC_EXEC007 - Overview

• Message type: E = Error

• Message class: CRMSERV_ACC_EXEC - BAPIs for CRM Time/Material Return Msg Incl. CO Connection

• Message number: 007

• Message text: Multiple customers were found for technician with personnel number &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMSERV_ACC_EXEC007 - Multiple customers were found for technician with personnel number &1 ?

  The SAP error message CRMSERV_ACC_EXEC007 indicates that there are multiple customers associated with a technician's personnel number. This situation typically arises in the context of service management or customer relationship management (CRM) when trying to assign a service technician to a service order or activity.
  
  Cause:
  The error occurs because the system has identified more than one customer linked to the technician's personnel number. This can happen due to:
  
  Multiple Customer Assignments: The technician may be assigned to multiple customers in the system, leading to ambiguity about which customer should be selected for the service activity.
  Data Inconsistency: There may be inconsistencies or duplicates in the customer data associated with the technician.
  
  Configuration Issues: The system configuration may not be set up to handle multiple customer assignments correctly.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customer Assignments:
  
  Go to the technician's master data and review the customer assignments. Identify all customers linked to the