How To Fix CRMS4_SRV_CTR014 - Item &2 in contract &1 has not been renewed.

CRMS4_SRV_CTR014 - Overview

• Message type: E = Error

• Message class: CRMS4_SRV_CTR - Messages for Service Contract

• Message number: 014

• Message text: Item &2 in contract &1 has not been renewed.

What causes this issue?

Item &V2& in service contract &V1& cannot be renewed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the automatic renewal settings for the item &V2& in service
contract &V1&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRMS4_SRV_CTR014 - Details

• The SAP error message CRMS4_SRV_CTR014 indicates that an item in a service contract has not been renewed. This error typically arises in the context of contract management within SAP CRM (Customer Relationship Management) or SAP S/4HANA.
  
  Cause:
  The error can occur due to several reasons:
  
  Contract Expiration: The service contract has reached its expiration date, and the item in question has not been renewed.
  Missing Renewal Process: The renewal process for the contract item was not executed properly or was skipped.
  
  Configuration Issues: There may be configuration settings in the contract management module that are not set up correctly, preventing the renewal of items.
  Data Inconsistencies: There could be inconsistencies in the data related to the contract or item, such as missing or incorrect information.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Contract Validity:
  
  Verify the expiration date of the contract and the specific item. If the contract has expired, you will need to renew