How To Fix CRMS4_SRV_CTR014 - Item &2 in contract &1 has not been renewed.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_CTR - Messages for Service Contract

• Message number: 014

• Message text: Item &2 in contract &1 has not been renewed.

What causes this issue?

Item &V2& in service contract &V1& cannot be renewed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the automatic renewal settings for the item &V2& in service
contract &V1&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_CTR014 - Item &2 in contract &1 has not been renewed. ?

  The SAP error message CRMS4_SRV_CTR014 indicates that an item in a service contract has not been renewed. This error typically arises in the context of contract management within SAP CRM (Customer Relationship Management) or SAP S/4HANA.
  Cause:
  The error can occur due to several reasons:
  
  Contract Expiration: The service contract has reached its expiration date, and the item in question has not been renewed.
  Missing Renewal Process: The renewal process for the contract item was not executed properly or was skipped.
  Configuration Issues: There may be configuration settings in the contract management module that are not set up correctly, preventing the renewal of items.
  Data Inconsistencies: There could be inconsistencies in the data related to the contract or item, such as missing or incorrect information.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Contract Validity:
  
  Verify the expiration date of the contract and the specific item. If the contract has expired, you will need to renew it.
  
  
  
  Renew the Contract Item:
  
  If the item is eligible for renewal, follow the appropriate process to renew the item in the contract. This may involve creating a new contract or extending the existing one.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the SAP system related to contract management. Ensure that the renewal process is correctly set up and that all necessary parameters are defined.
  
  
  
  Data Validation:
  
  Validate the data associated with the contract and the item. Ensure that all required fields are filled out correctly and that there are no inconsistencies.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on handling contract renewals and related error messages.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing contracts and service orders.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address the issue.
  User Roles: Ensure that the user has the necessary permissions to perform contract renewals and modifications.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.